Patient Enrollment Specialist – Medicare

Mira Mace

. Serve as the first person new Mira Mace patients speak with .

Posted 10/2/2026contractRemote • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication and healthcare needs assessment, with a strong understanding of Medicare and related services. Capable of efficiently booking appointments and following up with patients while maintaining accurate documentation.

Highest-signal resume keywords

Active LPN/LVN Or RN LicenseCommunity Health Worker CertificationWorking Knowledge Of MedicareExperience In Healthcare Call CenterBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CommunicationAppointment BookingMedicare KnowledgeDocumentationFollow-Up Calls

Soft Skills

ListeningEmpathyClear Communication

Tools & Technologies

Patient Management Platform

Certifications & Qualifications

LPN LicenseLVN LicenseRN LicenseCommunity Health Worker Certification

Industry Keywords

MedicareMedicaidPatient AccessEnrollmentHealthcare Call Center

About the role

Key responsibilities & impact

Serve as the first person new Mira Mace patients speak with
Call new signups back quickly and answer return calls from patients
Learn about patients’ healthcare needs and explain how Mira Mace’s care works and how Medicare covers it
Book patients’ first doctor visits during the call
Listen, confirm Medicare and plan details, explain services in plain language, and secure a booked visit
Follow up by phone and text with patients who did not answer or were not ready
Document every conversation in the platform
Flag urgent needs to the care team
Work approximately six hours daily on patient phone conversations

Requirements

What you’ll need

Active LPN/LVN or RN license, or Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members
Located in the United States
Working knowledge of Medicare, including Original Medicare vs. Medicare Advantage, Part B, and supplemental plans
Comfort with a high volume of phone conversations, measured on booked visits rather than calls made
Reliable computer and internet connection
Quiet, private space for patient calls and handling protected health information
Preferred: experience in a healthcare call center, patient access, or enrollment role
Preferred: familiarity with Medicaid and other public programs
Preferred: bilingual Spanish or another language common among Medicare patients

Benefits

Comp & perks

Option to convert from 1099 independent contractor to W-2 employment after a 3-month probation period
Flexible scheduling: choose consistent Monday–Friday blocks totaling at least 20 hours/week, up to 40 hours/week
Compensation for approved service time, including patient calls, documentation, and required administrative communications