Mirastar Federal Credit Union

Call Center Representative

• Handle member transactions and assist with service and operational duties
• Communicate with members through phone and digital channels
• Resolve member issues and answer questions about products, services, and operational procedures
• Perform basic teller functions, including deposits, withdrawals, loan payments, and draft stop payments
• Perform account maintenance, including closing accounts, transfers, ownership changes, and certificate renewals
• Open new membership and subsidiary accounts
• Cross-sell products and services within established guidelines
• Provide technical and subject matter expertise to team members
• Evaluate transactions for risk and make decisions regarding exceptions and adjustments
• Assist in training new employees
• Ensure operations comply with Credit Union policies, legal and regulatory requirements, and the BSA-AML program
• Act as backup for branches and corporate positions as needed
• Complete Member Identification Program requirements, new account activity profiles, and suspicious activity reporting
• Perform other duties as assigned

Explore Contact Center Representative II at Mirastar Federal Credit Union. Review requirements and application details.

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Contact Center Representative II