Customer Experience and Business Operations Specialist

Mission Telecom

. Respond to support requests from nonprofits, schools, and libraries across multiple channels and work each issue through resolution .

Posted 10/14/2026part-timeRemote • United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for technology products, with a strong focus on troubleshooting, CRM management, and customer satisfaction. Capable of onboarding new accounts and improving customer experience through effective communication and process optimization.

Highest-signal resume keywords

Customer Support ExperienceCRM ManagementTroubleshooting Technology ProductsData Tracking and ReportingClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCRM ManagementData AnalysisOrder ProcessingAccount Compliance

Soft Skills

Clear CommunicationTime ManagementIndependent WorkCustomer Relationship Management

Tools & Technologies

Ticketing SystemCRM Software

Industry Keywords

NonprofitsTelecommunicationsEducationLibrariesGovernment

About the role

Key responsibilities & impact

Respond to support requests from nonprofits, schools, and libraries across multiple channels and work each issue through resolution
Help customers set up devices and services, and troubleshoot hardware, software, and connectivity problems
Escalate technical issues to internal teams and partners and follow up with customers until the issue is resolved
Document customer interactions accurately in the CRM
Follow up on customer satisfaction (CSAT) survey responses and close the loop with each customer
Onboard new accounts and train customers on products and services
Process orders and account transactions and coordinate shipping and logistics for larger or more complex orders
Complete required account compliance steps, such as eligibility verification and customer documentation
Set up and document customer experience workflows in CRM and account management tools
Review processes and recommend changes that save time or improve the customer experience
Coordinate with external partners to understand customer needs and resolve service issues
Track call disposition, ticket volume, and customer satisfaction, and prepare regular reports for the Senior Manager of Operations
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

2 or more years of customer support experience in technology, telecommunications, education, libraries, nonprofits, government, or related fields
Experience helping customers troubleshoot technology products or services by phone or in writing
Experience working in a CRM or ticketing system and keeping accurate records
Comfort working with data, including tracking metrics, spotting trends, and putting together simple reports
Clear, friendly communication with customers who may not be technical
Ability to work independently, manage your time, and set priorities in a remote, fast-changing environment
Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Benefits

Comp & perks

14 paid holidays per year
Occasional paid travel