National Account Manager

MISTRAS Group

. Drive profitable revenue growth, strengthen customer partnerships, and improve margin performance .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving profitable revenue growth and managing complex customer relationships within the Aerospace & Defense sector. Proficient in strategic account planning, commercial performance management, and contract lifecycle management.

Highest-signal resume keywords

Account Strategy DevelopmentCommercial Performance ManagementCustomer Engagement LeadershipNDT ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GovernanceRevenue Growth QuantificationKPI ManagementContract NegotiationOpportunity ManagementForecastingService Penetration ExpansionStrategic Account PlanningMarket IntelligencePipeline Management

Soft Skills

Relationship BuildingCollaborationCommunication

Tools & Technologies

HubSpotMicrosoft Office Suite

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Aerospace & DefenseNondestructive TestingCustomer PartnershipsService SolutionsOperational Capabilities

About the role

Key responsibilities & impact

Drive profitable revenue growth, strengthen customer partnerships, and improve margin performance
Lead customer engagement for complex programs, multi-site opportunities, and integrated service solutions across MISTRAS’ In-Lab service network
Establish and manage relationships and account governance across procurement, engineering, quality, operations, and senior leadership
Own enterprise-wide account strategy across MISTRAS locations
Quantify account growth potential and whitespace and translate it into growth targets
Own commercial performance against account KPIs, including revenue, margin, retention, pipeline, forecast accuracy, and penetration
Lead commercial escalations and contract lifecycle management
Develop and execute strategic account plans
Build trusted solution-partner relationships within assigned accounts
Maintain knowledge of MISTRAS’ OneSource portfolio, especially Aerospace & Defense nondestructive inspection solutions
Identify opportunities to expand service penetration across customer locations, programs, and manufacturing processes
Collaborate with Operations and Sales Leadership on commercial commitments, operational capabilities, turnaround expectations, and profitability
Lead customer discussions on technical solutions, inspection strategy, service delivery models, and long-term support agreements
Drive opportunity management, forecasting, quote follow-up, pipeline management, and strategic account reviews
Maintain account activity, opportunity tracking, and customer information in HubSpot
Provide market intelligence and competitive insights
Support contract negotiations, pricing discussions, and commercial strategy development
Represent MISTRAS at customer meetings, trade shows, industry events, and professional forums

Requirements

What you’ll need

High school diploma required
Undergraduate degree a plus
Industry-specific and/or NDT experience required
Valid Driver’s License
Travel between 30-60%
Microsoft Office suite proficiency (Word, PowerPoint, Excel, etc.)
CRM proficiency preferred
Ability to climb stairs and ladders at customer walk-downs and trade displays
Frequent lifting up to 30 lbs.

Benefits

Comp & perks

Participation in training and professional development
Strategic planning sessions and leadership meetings
Equal employment opportunity
At-will employment relationship
Designated smoking areas where established, in accordance with applicable state and local law