Customer Support Specialist – Integrations, Accounting

Miter

. Own integrations and accounting support cases across phone and email through resolution .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounting and ERP systems, particularly in troubleshooting integrations and resolving construction accounting scenarios. Proficient in creating documentation and guides while maintaining high standards of customer support and communication.

Highest-signal resume keywords

Accounting Or ERP Systems ExperienceSage Intacct, Sage 100 Or 300 CRE, QuickBooks, NetSuite, Acumatica ExperienceTechnical Troubleshooting SkillsConstruction Accounting ExperienceClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Movement TroubleshootingGL MappingJob CostingPayroll AccountingCSV Imports And ExportsIntegration TroubleshootingConfiguration Problem ResolutionCustomer-Data Issue AnalysisMulti-Entity SetupDefect Triage

Soft Skills

Empathetic ApproachService-Minded AttitudeOrganizational SkillsCuriosity About Construction IndustryCustomer Expectation Management

Tools & Technologies

SageProcoreBuildOpsAI ToolsKnowledge Base Documentation

Certifications & Qualifications

CPA Certification

Industry Keywords

Construction AccountingPayroll Integration ImplementationField And Operations Tool FamiliarityBenefits Data-Feed Familiarity

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own integrations and accounting support cases across phone and email through resolution
Troubleshoot data movement between Miter and partner systems using sync logs and API errors
Reproduce issues and determine whether they are configuration problems, customer-data issues, partner-side problems, or product bugs
Resolve construction accounting scenarios involving GL and department mapping, job and cost code costing, labor burden and fringe allocation, multi-entity setups, and unsynchronized employees, jobs, or activities
Triage true defects to Engineering with reproductions, logs, and customer settings
Define proactive support motions and automate fixes or customer suggestions
Build accurate integration troubleshooting guides, saved replies, and knowledge base articles
Review escalations with Tier 1 and conduct accounting-system training
Support integration partners including Sage, Procore, and BuildOps
Identify customer patterns and convert them into bug reports, feature requests, and process improvements with Product and Engineering
Meet Resolution, SLA, and CSAT goals while maintaining quality

Requirements

What you’ll need

2+ years of hands-on work with accounting or ERP systems
Real depth in at least one of: Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation
Working understanding of payroll accounting, including chart of accounts, GL mapping, journal entries, accruals, departments and classes, job costing, and payroll-to-ledger reconciliation
Technical troubleshooting skills, including reading error messages and sync logs and working with CSV imports and exports
Ability to maintain an organized support queue and manage customer expectations
Clear, warm written communication
Ability to create guides, playbooks, and knowledge base documentation
Comfort using AI tools and workflows
Empathetic, service-minded approach and curiosity about the construction industry
Construction accounting experience, ERP or payroll integration implementation, field and operations tool familiarity, payroll or benefits data-feed familiarity, and CPA/accounting-system certification are nice to have
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive salary, commission, and equity packages
Comprehensive medical, dental, FSA, and vision plans
Company-matched 401(k) contributions
Flexible PTO
Generous 16-week paid parental leave for all parents, including adoptive and foster parents
Annual educational allowance for external professional development
Snacks, coffee, lunch, and commuter benefits for in-office employees
Company-wide and team-specific off-sites
Remote work arrangement with travel a few times a year for onboarding and off-sites