Miter

Sales Development Rep

• Drive net-new pipeline through 80–100 daily outbound dials, cold calls, personalized emails, and LinkedIn outreach
• Research target accounts and key personas across the construction industry
• Craft tailored messaging for hard-to-reach accounts
• Communicate Miter’s value proposition and business impact
• Qualify prospects and book approximately 5 direct SALs per month for the aligned Account Executive
• Nurture prospects through completed discovery calls and clean handoffs to Account Executives
• Own activity and pipeline metrics in Salesforce
• Test and refine messaging, cadences, and scripts to build a repeatable SDR playbook
• Collaborate with sales, marketing, leadership, and Account Executives to accelerate revenue growth

Sales Development Representative – New Grad

Engineering Manager

• Build and hire the Financials engineering team
• Find, attract, hire, onboard, coach, and manage performance for engineers
• Ship multiple 0-to-1 financial products, expanding expenses, reimbursements, and per diems into enterprise-ready financial systems
• Remain hands-on as a player-coach, solving difficult engineering problems through code and design
• Set the Financials roadmap, architecture, and quality bar
• Own reliability for business-critical systems
• Partner directly with the CEO and earliest Financials customers to discover product requirements
• Make fast but durable architecture and product decisions for a greenfield project
• Participate in recruiter, hiring manager, technical, and virtual onsite interviews

Customer Support

• Lead and grow a subset of the Customer Support frontline team
• Own day-to-day queue health, SLA performance, escalations, and coaching across the platform
• Set and drive SLA and productivity targets using support metrics
• Serve as escalation point and QA authority for complex payroll, tax, and benefits-enrollment cases
• Assist in hiring, onboarding, and developing support individual contributors
• Build or refine specialization and escalation paths as the team scales
• Coach team members, give direct feedback, and support career development
• Personally work customer cases when volume or urgency requires
• Configure and optimize help desk/ticketing platform queues, routing, macros, and reporting
• Build coaching and training frameworks for the team
• Set clear standards and maintain accountability while protecting morale and customer experience

Customer Support Manager

Recruitment

• Own full-cycle recruiting for Sales, Marketing, and Partnerships roles from intake through offer and close
• Build and iterate role- and channel-specific sourcing strategies using Juicebox, LinkedIn, and AI-assisted sourcing
• Build a GTM-specific talent market map
• Track funnel health for every open GTM requisition and flag pipeline risk early
• Partner directly with GTM leadership, sales managers, the Head of Sales, and the CRO
• Calibrate candidates for quota attainment, territory or segment experience, product complexity, and performance
• Contribute to employer brand, emerging talent and college recruiting, and interviewer training and calibration
• Represent Miter’s story to an externally visible GTM candidate pool

Sales Development Representative – New Grad

Engineering Manager

Customer Support Manager

GTM Recruiter