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Customer Experience Strategy Lead
Mito Group. Lead Mito’s Customer Experience Strategy & Business Transformation practice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer experience strategy and business transformation, with a strong focus on ROI modeling, AI fluency, and team leadership. Proven ability to diagnose business problems and deliver structured recommendations to C-level stakeholders.
Highest-signal resume keywords
Management Consulting ExperienceTeam Leadership ExperienceROI ModelingAI FluencyClient Engagement Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ROI ModelingP&L ManagementForecastingMECE FrameworkIssue TreesHypothesis-Driven Problem SolvingService DesignDesign ThinkingQuantitative AnalysisBusiness Case Development
Soft Skills
Excellent CommunicationStorytelling SkillsConflict ResolutionCoaching and DevelopmentTeam Goal Setting
Tools & Technologies
AI ToolsConsulting FrameworksVisual Narrative ToolsMarket Research ToolsClient Workshop Facilitation
Industry Keywords
Customer Experience StrategyBusiness TransformationStrategy ConsultingInnovation ManagementC-Level Client Engagement
About the role
Key responsibilities & impact- Lead Mito’s Customer Experience Strategy & Business Transformation practice
- Diagnose business problems and provide structured, decision-ready recommendations for C-level stakeholders
- Design operating models, processes and ways of working
- Identify missing organizational capabilities and support their development
- Build ROI models and business cases to quantify and prioritize experience-investment value
- Define and evolve the practice’s service portfolio, value proposition and quality standards
- Build frameworks, toolkits and reusable knowledge for scalable consulting work
- Introduce AI-augmented ways of working and help clients assess and improve AI maturity
- Lead customer and business insight work
- Support solution insight and develop partnerships with research providers
- Lead pre-sales presentations, discovery calls, pitches and RFP/RFI processes
- Grow the pipeline with Growth and Client Services leads
- Manage practice utilization, productivity and budget
- Hire, lead, coach and develop Business Consultants
- Set team goals, provide feedback and build career paths
Requirements
What you’ll need- At least 6–8 years of experience in management / strategy consulting and/or innovation management
- At least 3 years of team leadership experience
- Experience in a strategy consulting or agency environment ideally
- Classic consulting toolkit: MECE, issue trees and hypothesis-driven problem solving
- Strong quantitative and financial skills
- Experience with ROI modeling, business cases, P&L and forecasting
- Experience across several industries
- Confidence with C-level clients
- Affinity for service design and design thinking
- Excellent communication, pitching and storytelling skills
- Strong visual narratives
- Practical AI fluency and daily use of AI tools
- Ability to critically evaluate AI outputs
- Experience facilitating client workshops and handling conflict calmly and diplomatically
- Fluent Hungarian, spoken and written
- Business-level English, spoken and written
- Service design or design thinking experience on real projects is an advantage
- Client-side business, marketing or Customer Experience strategy experience is an advantage
- Business analyst background or P&L ownership experience is an advantage
- Hands-on design research or market research experience is an advantage
Benefits
Comp & perks- Work from home when needed
- Work from the comfortable downtown Budapest office
- Work from abroad for a while with stable internet connection
- MacBooks
- Great coffee
- Fresh fruit
- Pleasant, well-equipped workspace
- Personal benefits budget for sports, education, or commuting
- Annual access to routine and preventive health screenings
- Up to 5 extra paid days off per year through the Level Up system
- Opportunities to attend conferences
- Coaching and hackathons
- Native English coach supporting professional communication
- Company yoga sessions every Tuesday and Thursday
- Structured onboarding process
- Dedicated onboarding buddy
- Supportive, dog-friendly workplace
- Office parties
- Family-friendly events