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Head of Experience Design – Delivery
Mito Group. Shape the Experience Design & Delivery practice’s vision, services, positioning and craft bar .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in UX/Product Design with a strong focus on design strategy and leadership. Capable of integrating AI into design processes while ensuring high-quality outputs and client satisfaction.
Highest-signal resume keywords
UX/Product Design ExperienceTeam LeadershipDesign Consultancy ExperienceAI Fluency in DesignBusiness Development and Pre-Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UX/UI DesignService DesignProduct DesignDesign StrategyUser ValidationUsability ChecksCapacity PlanningQuality AssurancePortfolio DevelopmentClient Stakeholder Advisory
Soft Skills
Empathetic LeadershipClear CommunicationTeam MotivationCuriosityOwnership of Craft Quality
Tools & Technologies
Design ToolsAI-Powered SolutionsProject Management ToolsQuality FrameworksScalable Design Operations
Industry Keywords
Experience DesignCustomer Experience (CX)Digital ProjectsBusiness PlanningAgent Experience Design
About the role
Key responsibilities & impact- Shape the Experience Design & Delivery practice’s vision, services, positioning and craft bar
- Align design with business goals alongside CX leadership
- Reposition experience design as a strategic, consulting-grade part of the CX offer
- Build Mito’s and the practice’s reputation through standout projects and professional results
- Monitor design, technology and AI trends
- Experiment with new tools and solutions for services
- Participate in pre-sales presentations, pitches and proposals
- Own the design and delivery portions of offers
- Represent Mito as a trusted design advisor
- Maintain client satisfaction
- Manage practice capacity, utilization and budget
- Build scalable design operations processes, tools, templates and quality frameworks
- Rethink workflows and services with AI
- Explore agent experience design and agentic commerce
- Turn experiments into new client services
- Own the quality of design output, including user validation, usability checks and the craft bar
- Lead resource and capacity planning
- Support estimates with account, project management and production teams
- Manage delivery risks through launch
- Ensure consistent experiences across online and offline touchpoints
- Lead solution insight work
- Support customer and business insight activities
- Manage research-provider partnerships
- Hire, lead and grow Experience Consultants and Experience Builders
- Set goals, give feedback and build career paths and competency frameworks
- Ensure client-embedded teams remain integrated with the core team
Requirements
What you’ll need- At least 6 years of UX/product design experience
- 5+ years on digital projects
- 3+ years of team leadership
- Experience ideally in a design consultancy, product company or in-house on the client side
- Strong credibility in UX/UI, service or product design and design strategy
- Portfolio of projects taken from concept to launch
- Ability to advise senior client stakeholders
- Ability to present and explain complex ideas clearly
- Inspiring, empathetic leadership approach
- Ability to rally a team around a new direction, coach and motivate people through change, and build a culture of craft pride
- Practical AI fluency, including using AI in design and delivery work, critically evaluating its output, and designing AI-powered experiences
- Systems and delivery mindset, including identifying weak points, estimating accurately, capacity planning and QA
- User-centered approach, genuine curiosity, persistence and ownership of craft quality
- Fluent Hungarian
- Business-level English
- Experience across several industries is an advantage
- Experience in business planning and business development, including pre-sales and pitching, is an advantage
Benefits
Comp & perks- Work from home when needed
- Work from abroad for a while with a stable internet connection
- Comfortable downtown Budapest office
- MacBooks
- Great coffee
- Fresh fruit
- Pleasant, well-equipped workspace
- Personal benefits budget for sports, education, or commuting
- Annual access to routine and preventive health screenings
- Up to 5 extra paid days off per year through the Level Up system
- Opportunities to attend conferences
- Coaching and hackathons
- Opportunities to share expertise
- Native English coach supporting professional communication
- Company yoga sessions every Tuesday and Thursday
- Structured onboarding process
- Dedicated onboarding buddy
- Supportive, dog-friendly workplace
- Office parties
- Family-friendly events