Account Manager

Mitratech

. Own and grow a portfolio of accounts, with net revenue retention and expansion above 100% as the primary measure of success.

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and sales growth, focusing on customer retention and expansion through effective relationship building and strategic planning. Proficient in utilizing industry knowledge to drive upsell and cross-sell opportunities while maintaining high standards of customer experience.

Highest-signal resume keywords

Account ManagementSales GrowthCustomer RetentionUpsell and Cross-Sell StrategiesEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ForecastingRevenue Target DevelopmentNegotiationValue-Based ReviewsProject Management

Soft Skills

Customer-Driven PersonalityProblem-SolvingTime ManagementOrganizational SkillsTeam Collaboration

Tools & Technologies

MS OfficeGoogle Office

Industry Keywords

Customer ExperienceAccount GrowthRetention TargetsIndustry TrendsBusiness Relationships

About the role

Key responsibilities & impact

Own and grow a portfolio of accounts, with net revenue retention and expansion above 100% as the primary measure of success.
Build account plans with top customers focused on mutual success and customer value, including revenue targets and growth milestones.
Find expansion opportunities by negotiating multi-year renewals, driving annual price increases, and identifying upsell and cross-sell motions.
Develop and execute a pipeline of annual sales and revenue retention targets with consistent forecasting accuracy.
Conduct quarterly value-based reviews and discussions with top customers, with agendas tied to growth.
Assist leadership in building and maintaining a retention and new revenue forecast.
Handle customer calls and inquiries promptly and courteously, focusing on customer experience and resolution.
Work with customer-impacting departments to ensure successful experiences with Mitratech's solutions.
Stay current on industry knowledge and the company's competitive posture.

Requirements

What you’ll need

Bachelor's Degree; or equivalent experience
A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over calls and in person.
Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
Capable of working independently with minimal supervision and in a team environment.
Highly effective communication skills that convey professionalism in all written, verbal and virtual meetings.
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
Proficiency in all MS Office & Google Office applications.
Travel up to 10%.
This role can be performed 100% remote anywhere in the US.
Must be eligible to work in the US as indicated by E-Verify participation.

Benefits

Comp & perks

Health, Dental & Vision Insurance
401 (k) + Employer Match
Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform