Mitratech

Implementation Specialist

• Lead new-customer onboarding from kickoff through implementation completion, guiding customers through setup requirements, timelines, and milestones
• Configure customer accounts, user access, settings, and workflows
• Perform quality assurance testing and validation to ensure accurate, complete configurations
• Manage multiple implementation projects simultaneously
• Track progress and proactively communicate status updates to customers and internal stakeholders
• Build customer relationships through clear, timely communication
• Guide customers throughout implementation and promptly address questions and concerns
• Partner with internal teams to resolve issues and coordinate activities
• Ensure seamless transitions from implementation to ongoing account management or support
• Contribute ideas to improve onboarding processes and implementation workflows
• Maintain accurate documentation and implementation records

Implementation Specialist, Professional Services – HRS

• Lead the onboarding process for new customers from kickoff through implementation completion, guiding setup requirements, timelines, and key milestones
• Configure customer accounts, user access, settings, and workflows
• Perform quality assurance testing and validation to ensure configurations are accurate and complete
• Manage multiple implementation projects simultaneously
• Track progress and proactively communicate status updates to customers and internal stakeholders
• Build customer relationships through clear, timely communication
• Provide guidance throughout implementation and address questions and concerns promptly
• Partner with internal teams to resolve issues and coordinate activities
• Ensure seamless transitions from implementation to ongoing account management or support
• Contribute ideas to improve onboarding processes and implementation workflows
• Maintain accurate documentation and implementation records

Implementation Specialist – HRS

Data Analyst

• Provide operational support to Customer & Partner Success through data-driven reporting on customer health and product usage
• Create, analyze, fulfill, and distribute standardized, bespoke, contractual, and ad hoc customer usage reports
• Design, build, and maintain reports and dashboards tracking customer health, product adoption, feature usage, and engagement
• Partner with Customer Success, Sales Operations, Product Management, and Marketing to define and operationalize KPIs and health-score metrics
• Aggregate and analyze internal and external usage data to identify adoption trends, at-risk accounts, expansion opportunities, and whitespace
• Prepare customer-facing reporting packages such as QBR/EBR decks, usage summaries, and scorecards
• Maintain knowledge of platforms and services to ensure reporting reflects actual usage and configuration
• Own accuracy, documentation, and governance of customer and usage data in Salesforce and other internal systems
• Support bulk data uploads, data cleanup, and customer-record maintenance
• Triage inbound reporting and data requests from Customer Success, Sales, and Product teams
• Provide monthly updates on reporting goals, KPIs, and project status
• Attend industry events as needed
• Perform other assigned work-related duties

Customer Success Data Analyst

Program Manager

• Operationalize the Product Operating Charter across all product lines, including cadences, decision rights, backlog and roadmap reviews, quarterly planning, reporting, calendars, artifacts, and meeting hygiene
• Design and orchestrate Product’s role in end-to-end launch and release management connecting Product, Product Marketing, Sales, Customer Success, Enablement, Support, and other teams
• Maintain a shared release calendar, launch tiers, readiness requirements, launch gates, cross-functional checklists, and a single source of truth for shipping, timing, and accountability
• Own the handoff from feature completion to market readiness and field enablement
• Establish product usage and telemetry rollups, roadmap and delivery dashboards, Voice of Customer intake, and product operations tooling
• Serve as the operational bridge across Product, Product Marketing, Engineering, Customer Success, Sales, and Enablement
• Coordinate cross-product connected-program dependencies and delivery
• Onboard PMs and cross-functional partners into the operating model and codify launch, release, planning, and reporting playbooks
• Own portfolio delivery timelines, forecasting, milestone tracking, commitment integrity, and early escalation of slips with impacts and options
• Run intake, scoring, Now/Next/Later prioritization, capacity-versus-demand modeling, and portfolio trade-off facilitation
• Design and run the product-to-organization meeting architecture, decision log, action and commitment tracker, and accountability follow-through
• Eliminate or merge low-value meetings and ensure decisions, owners, commitments, and status are visible across the company

Director of Product Program Management

Product Manager

• Own an incubator product end to end from brief through minimum sellable product, early go-to-market, and hand-off
• Recruit and manage design partners and gather and prioritize customer feedback
• Define sales-operable rules of engagement and maintain direct customer contact
• Keep the product brief, staged roadmap, and incremental PRDs current as scope and evidence change
• Work daily with AI-native engineers to convert discovery into shipped scope
• Review engineering output and close the gap between plan and delivery
• Drive meaningful early demos and maintain the minimum sellable product bar
• Align business-unit leaders, secure a clear hand-off owner, and represent the product with senior stakeholders
• Rotate to the next incubator product after each build cycle
• Contribute to Catalyst playbooks, templates, and working norms for concurrent pods
• Partner day to day with Catalyst's Head of Product and report to the Director of Catalyst

Senior Product Manager, Catalyst

Account Manager

• Own and grow a portfolio of accounts, with net revenue retention and expansion above 100% as the primary measure of success.
• Build account plans with top customers focused on mutual success and customer value, including revenue targets and growth milestones.
• Find expansion opportunities by negotiating multi-year renewals, driving annual price increases, and identifying upsell and cross-sell motions.
• Develop and execute a pipeline of annual sales and revenue retention targets with consistent forecasting accuracy.
• Conduct quarterly value-based reviews and discussions with top customers, with agendas tied to growth.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Handle customer calls and inquiries promptly and courteously, focusing on customer experience and resolution.
• Work with customer-impacting departments to ensure successful experiences with Mitratech's solutions.
• Stay current on industry knowledge and the company's competitive posture.