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Mitratech

Customer Success Data Analyst

Mitratech

. Provide operational support to Customer & Partner Success through data-driven reporting on customer health and product usage .

Posted 9/29/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and reporting, with a strong focus on customer health metrics and product usage insights. Proficient in utilizing tools like Salesforce and data visualization platforms to create actionable reports and dashboards.

Highest-signal resume keywords
Data AnalysisCustomer Success SupportSalesforce ProficiencyReport CreationKPI Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ReportingBusiness IntelligenceData InterpretationData CleanupData GovernanceCritical ThinkingProblem SolvingOrganizational SkillsAttention to DetailPrioritization
Soft Skills
Outstanding CommunicationSelf-OrganizationAbility to Manage PrioritiesAbility to Navigate Difficult Conversations
Tools & Technologies
SalesforceGainsightQuickSightTableauPower BILookerMicrosoft Office SuiteExcelWebExZoom
Industry Keywords
Customer HealthProduct AdoptionAccount ManagementHCM IndustriesUsage Data

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Provide operational support to Customer & Partner Success through data-driven reporting on customer health and product usage
  • Create, analyze, fulfill, and distribute standardized, bespoke, contractual, and ad hoc customer usage reports
  • Design, build, and maintain reports and dashboards tracking customer health, product adoption, feature usage, and engagement
  • Partner with Customer Success, Sales Operations, Product Management, and Marketing to define and operationalize KPIs and health-score metrics
  • Aggregate and analyze internal and external usage data to identify adoption trends, at-risk accounts, expansion opportunities, and whitespace
  • Prepare customer-facing reporting packages such as QBR/EBR decks, usage summaries, and scorecards
  • Maintain knowledge of platforms and services to ensure reporting reflects actual usage and configuration
  • Own accuracy, documentation, and governance of customer and usage data in Salesforce and other internal systems
  • Support bulk data uploads, data cleanup, and customer-record maintenance
  • Triage inbound reporting and data requests from Customer Success, Sales, and Product teams
  • Provide monthly updates on reporting goals, KPIs, and project status
  • Attend industry events as needed
  • Perform other assigned work-related duties

Requirements

What you’ll need
  • Reside in Mexico; applications from outside Mexico will not be reviewed
  • 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role
  • Experience ideally supporting Customer Success or Account Management
  • Ability to translate raw usage and account data into clear, decision-ready insights
  • Strong organizational skills and ability to build clear, repeatable reporting processes
  • Ability to read, analyze, and interpret data from multiple systems
  • Outstanding written and verbal communication skills, including presenting data to non-technical audiences
  • Proficiency in Microsoft Office Suite, especially Excel
  • Proficiency in internet navigation and online meeting software such as WebEx and Zoom
  • Ability to navigate difficult conversations around data and account health
  • Ability to manage multiple priorities and self-organize
  • Critical thinking and independent problem-solving ability, including knowing when to escalate
  • Strong prioritization, follow-through, attention to detail, and accuracy
  • BA/BS degree in Business, Analytics, Statistics, or a related field, or experience
  • Preferred: 5+ years of experience in data analytics, reporting, or customer/partner support
  • Preferred: Experience with Salesforce, Gainsight, QuickSight, Tableau, Power BI, or Looker
  • Preferred: Knowledge or experience in HCM industries

Benefits

Comp & perks
  • Diverse, inclusive work culture
  • Learning opportunities
  • Entrepreneurial spirit and enterprise investment
  • Equal-opportunity employment