Implementation Specialist – HRS

Mitratech

. Lead the onboarding process for new customers from kickoff through implementation completion, guiding setup requirements, timelines, and key milestones .

Posted 9/30/2026full-timeRemote • United StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and implementation processes, with a strong focus on project management, customer relationship building, and quality assurance. Proficient in managing multiple projects and ensuring seamless transitions to ongoing account management.

Highest-signal resume keywords

Customer OnboardingProject ManagementSaaS PlatformsQuality Assurance TestingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation CoordinationAccount ConfigurationWorkflow ManagementDocumentation MaintenanceProject Coordination

Soft Skills

Customer-FocusedSelf-MotivatedProactive ApproachAttention to DetailOrganizational Skills

Tools & Technologies

Enterprise SoftwareTechnology-Based Solutions

Certifications & Qualifications

Associate's DegreeBachelor's Degree

Industry Keywords

Customer SuccessTechnical SupportCustomer Relationships

About the role

Key responsibilities & impact

Lead the onboarding process for new customers from kickoff through implementation completion, guiding setup requirements, timelines, and key milestones
Configure customer accounts, user access, settings, and workflows
Perform quality assurance testing and validation to ensure configurations are accurate and complete
Manage multiple implementation projects simultaneously
Track progress and proactively communicate status updates to customers and internal stakeholders
Build customer relationships through clear, timely communication
Provide guidance throughout implementation and address questions and concerns promptly
Partner with internal teams to resolve issues and coordinate activities
Ensure seamless transitions from implementation to ongoing account management or support
Contribute ideas to improve onboarding processes and implementation workflows
Maintain accurate documentation and implementation records

Requirements

What you’ll need

1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role
Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred
Equivalent combination of education, training, and relevant work experience will be considered
Experience managing multiple projects, customer relationships, or onboarding activities preferred
Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred
Strong organizational and project management skills
Excellent written and verbal communication skills with a professional, customer-centered approach
Strong attention to detail and commitment to quality
Customer-focused, service-oriented, self-motivated, proactive approach with a strong sense of ownership
Comfortable learning new systems, tools, and processes
Ability to manage competing priorities and deadlines
Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes

Benefits

Comp & perks

Health, Dental & Vision Insurance
401 (k) + Employer Match
Open PTO
11 Paid Holidays
4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform
Annual bonus eligibility