Implementation Specialist, Professional Services – HRS

Mitratech

. Lead new-customer onboarding from kickoff through implementation completion, guiding customers through setup requirements, timelines, and milestones .

Posted 9/30/2026full-timeRemote • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and project management skills to effectively lead customer onboarding and implementation processes. Proficient in building customer relationships through excellent communication and attention to detail, ensuring high-quality outcomes and seamless transitions to ongoing support.

Highest-signal resume keywords

Customer OnboardingProject ManagementSaaS PlatformsImplementation CoordinationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationQuality Assurance TestingConfiguration ManagementDocumentation MaintenanceWorkflow Setup

Soft Skills

Customer-FocusedSelf-MotivatedProactive ApproachAttention to DetailService-Oriented

Tools & Technologies

Enterprise SoftwareTechnology-Based Solutions

Certifications & Qualifications

Associate's DegreeBachelor's Degree

Industry Keywords

Customer SuccessAccount ManagementImplementation WorkflowsCustomer Relationships

About the role

Key responsibilities & impact

Lead new-customer onboarding from kickoff through implementation completion, guiding customers through setup requirements, timelines, and milestones
Configure customer accounts, user access, settings, and workflows
Perform quality assurance testing and validation to ensure accurate, complete configurations
Manage multiple implementation projects simultaneously
Track progress and proactively communicate status updates to customers and internal stakeholders
Build customer relationships through clear, timely communication
Guide customers throughout implementation and promptly address questions and concerns
Partner with internal teams to resolve issues and coordinate activities
Ensure seamless transitions from implementation to ongoing account management or support
Contribute ideas to improve onboarding processes and implementation workflows
Maintain accurate documentation and implementation records

Requirements

What you’ll need

Role open only to candidates residing in Mexico; applications from outside Mexico will not be reviewed
Strong organizational and project management skills; ability to manage multiple projects and competing priorities simultaneously
Excellent written and verbal communication skills with a professional, customer-centered approach
Strong attention to detail and commitment to quality
Customer-focused, service-oriented, self-motivated, proactive approach with strong ownership
Comfortable learning new systems, tools, and processes
Experience in customer onboarding, implementation, or customer-facing roles preferred
Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred
Equivalent combination of education, training, and relevant work experience will be considered
1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role
Experience managing multiple projects, customer relationships, or onboarding activities preferred
Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred
Demonstrated commitment to exceptional customer experiences and successful project outcomes

Benefits

Comp & perks

Globally dispersed team and diverse, inclusive work culture
Learning opportunities
Entrepreneurial spirit with enterprise investment
Equal-opportunity employment