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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in legal workflows and technical activation of ARIES accounts, with a strong focus on collaboration, user proficiency evaluation, and the deployment of tailored use cases. Proven ability to leverage generative AI applications and effectively communicate technical concepts to stakeholders.
Highest-signal resume keywords
Legal WorkflowsGenerative AI ApplicationsTechnical Use Case DocumentationCollaboration with Account ManagementPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Matter ManagementE-BillingContract Lifecycle ManagementPrompt EngineeringOutput-Quality EvaluationTechnical AlignmentUser Access ControlsSuccess Metrics TrackingData Foundations EvaluationUtilization Patterns Analysis
Soft Skills
Written CommunicationVerbal CommunicationCollaborationProblem-SolvingAdaptability
Tools & Technologies
ARIESTeamConnectE-Learning PlatformsInteractive Training MaterialsTelemetry Monitoring Tools
Industry Keywords
Legal OperationsLegal TechnologyProfessional ServicesSoftware ImplementationCustomer Success
About the role
Key responsibilities & impact- Own end-to-end technical activation of assigned ARIES accounts from kickoff through steady-state adoption
- Partner with Value Experience, Value Adoption Consultants, Account Management, Services, and Implementation Partners
- Evaluate process fit, data foundations, and user proficiency for existing TeamConnect accounts
- Coordinate ARIES activation with core system rollouts for net-new implementations
- Analyze customer legal department operations and translate them into tailored ARIES use cases
- Deploy and validate an initial starter set of 10 to 15 standard use cases remotely and on site
- Collaborate with Engineering and Information Security to validate user access controls and permissions
- Monitor platform telemetry, utilization patterns, adoption risks, and mitigation plans
- Route custom workflow requests through standard ARIES support models
- Feed field learnings and high-impact use cases into Product and AI Engineering roadmaps
- Assist with training materials, e-learning courses, and interactive office hours
- Track success metrics including time to first live use case, active deployed use cases, utilization, renewals, and expansion
Requirements
What you’ll need- Demonstrated experience in legal workflows, including matter management, e-billing, contract lifecycle management, or legal operations, gained through legal ops, software implementation, solutions consulting, or professional services roles
- Hands-on experience with generative AI applications, including prompt engineering, prompt testing, output-quality evaluation, and explaining AI principles to executive stakeholders
- Proven ability to collaborate within an integrated account coverage model alongside Customer Success, Account Management, Implementation Partners, and Professional Services
- Strong written and verbal presentation skills, with the ability to drive technical alignment with senior corporate leadership
- Disciplined approach to testing, verifying, and documenting technical use cases
- Willingness and ability to travel up to 25% to customer sites
- 8+ years of experience in the legal industry, legal technology, or legal operations
- Bachelor’s degree in a relevant field (Business, Information Systems, Legal Studies, Computer Science) or equivalent practical experience
Benefits
Comp & perks- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
- Annual bonus eligibility