Field Service Supervisor

Mitsubishi Electric Power Products, Inc.

. Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives .

Posted 9/18/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising field service technicians, managing customer experiences, and resolving service incidents while ensuring adherence to company policies. Proficient in analyzing performance metrics and developing effective field service processes.

Highest-signal resume keywords

Field Service ManagementSupervisory ExperienceCustomer Experience ManagementTechnical Drawing InterpretationAdvanced Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service DeliveryPerformance Metrics AnalysisTechnical Drawing InterpretationProject ManagementService Incident Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsCoaching and TrainingPresentation Skills

Tools & Technologies

MS OfficeMRP SystemsERP Systems

Certifications & Qualifications

Associate’s Degree in Electrical Engineering Technology

Industry Keywords

Field Service TechnicianSupplier Relationship ManagementService Performance ManagementCustomer EngagementDivision-Level Strategic Initiatives

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives
Communicate job expectations, monitor and appraise job performance, review compensation actions, and provide coaching and training
Approve and coordinate scheduled activities for field service technicians, including on-call scheduling
Lead planning and execution of assigned division-level strategic initiatives
Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers
Manage supplier relationships and service performance of authorized service providers in the region
Resolve service incidents or issues with Company personnel
Serve as field service representative for the assigned area, including reviewing scopes of work, participating in project calls and meetings, and meeting with customers and external partners
Collaborate in developing field service processes and procedures
Review field service reports and prepare activity reports and analysis
Assist with site needs and requirements for scheduled work
Ensure achievement of target metrics regarding field service performance
Maintain inventoried items and fixed assets in the assigned service area
Support and assist the Field Service Manager as needed
Further the goals and positive, professional image of the Division through effective dealings with customers and internal departments and divisions

Requirements

What you’ll need

Associate’s Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience
Ability to read and understand technical drawings and bills of material
Advanced analytical and problem-solving skills
Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers
Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems

Benefits

Comp & perks

MEPPI pays up to 90% of the cost for medical, dental, and vision plans
401(k) match of up to 4%
Earn vacation after just 90 days
12 paid holidays annually
Professional development programs
Educational assistance
On-site fitness center (Warrendale, PA)
Wellness program
Profit sharing
Employee discounts