Mitsubishi Electric Power Products, Inc.

Field Engineer

• Perform on-site customer service for IT Cooling products, including startup service, preventative and remedial maintenance, field modifications, and testing
• Provide field support and assistance with power equipment projects as required
• Troubleshoot refrigeration and electro-mechanical equipment using schematics, mechanical drawings, procedures, troubleshooting documents, and hand-held and computer-based test equipment
• Perform repairs or equipment replacements as necessary
• Evaluate, troubleshoot, and repair HVAC electrical, control systems, and engineering products
• Perform refrigerant system repair work, including leak detection, refrigerant reclamation, evacuation, and R410A charging
• Reclaim, measure, charge, pressure-test, and evacuate HVAC units
• Provide technical support to internal and external customers, third-party service organizations, and end users
• Schedule technical sales and service support based on customer needs
• Schedule and provide emergency technical support and field service on an on-call basis
• Inspect and test returned products, components, and systems to determine defects and operational status
• Maintain accurate service records and documentation
• Prepare documentation related to installation, testing, repair, and customer support
• Submit accurate expense reports in accordance with company policies
• Conduct business with MEPPI departments, customers, and suppliers in a timely and cooperative manner
• Further the goals and positive image of the Division through professional customer and business relationships

Field Service Technician II – HVAC

Engineer

• Independently conduct load flow, transient stability, reactive planning, infrastructure reinforcement, generator interconnection, and related studies
• Conduct insulation coordination, harmonic, short-circuit, grounding, and related T&D equipment studies
• Perform studies on renewable resources, distributed energy resources, battery energy storage, relay and protection, performance monitoring, and grid modernization applications
• Manage and lead projects within specified schedules and budgets
• Develop and manage project plans, goals, strategy, budget, schedule, and resource assignments
• Prepare and review project activity reports and communicate with stakeholders
• Lead development, organization, and analysis of data for systems studies
• Apply data mining and visualization techniques to analyze and present data and ensure data integrity
• Develop and test software tools to automate data analysis, monitoring, reporting, and data-integrity processes
• Support and lead business opportunities, proposals, RFP/RFQ responses, and technical information requests
• Prepare, present, and train others using technical reports and presentations
• Lead technical papers and articles for professional publications and industry conferences
• Maintain, enhance, apply, and train others in grid planning, interconnection, operations, equipment application, and relevant standards, orders, guidelines, and tariffs
• Condition models and judge simulation output based on expected system and equipment capabilities
• Estimate system and equipment parameters and provide feedback on questionable values
• Support generator testing, model development, and validation to standards
• Support studies initiatives for other MEPPI divisions/departments
• Contribute to pre-specification for T&D equipment and key system design parameters
• Follow MEPPI Quality, Safety, and Environmental Policies

Systems Studies Engineer III

Supervisor

• Manage field service activities supporting customer operations, including direct customer interface, incident or issue resolution, and completion of project activities
• Supervise field service technicians according to company policies and procedures
• Communicate job expectations, monitor and appraise performance, review compensation actions, and provide coaching and training
• Approve and coordinate scheduled activities, including on-call scheduling
• Lead division-level strategic initiatives
• Direct Field Service delivery and manage customer experience for assigned key accounts
• Manage supplier relationships and service performance of authorized regional service providers
• Resolve service incidents and issues with company personnel
• Represent Field Service for the assigned area in sales proposals, project calls, customer meetings, and partner meetings
• Collaborate on field service processes and procedures
• Review field service reports and prepare activity reports and analysis
• Assist with site needs for scheduled work
• Ensure achievement of field service performance metrics
• Maintain inventoried items and fixed assets in the assigned service area
• Support the Field Service Manager
• Promote the Division’s goals and professional image through customer and internal stakeholder interactions

IT Cooling Field Service Supervisor

• Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives
• Communicate job expectations; monitor and appraise job performance; review compensation actions; and provide coaching and training
• Approve and coordinate scheduled activities for field service technicians, including on-call scheduling
• Lead planning and execution of assigned division-level strategic initiatives
• Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers
• Manage supplier relationships and service performance of authorized service providers in the region
• Resolve service incidents or issues with other Company personnel
• Serve as field service representative for the assigned area, including reviewing scopes of work, participating in project calls and meetings, and meeting with customers and external partners
• Collaborate in developing field service processes and procedures
• Review field service reports and prepare activity reports and analysis
• Assist with site needs and requirements for scheduled work
• Ensure achievement of target metrics regarding field service performance
• Maintain inventoried items and fixed assets in the assigned service area
• Support and assist the Field Service Manager as needed
• Further the goals and positive, professional image of the Division through dealings with customers and internal departments and divisions

Field Service Supervisor – Transmission and Distribution

• Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives
• Communicate job expectations, monitor and appraise job performance, review compensation actions, and provide coaching and training
• Approve and coordinate scheduled activities for field service technicians, including on-call scheduling
• Lead planning and execution of assigned division-level strategic initiatives
• Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers
• Manage supplier relationships and service performance of authorized service providers in the region
• Resolve service incidents or issues with Company personnel
• Serve as field service representative for the assigned area, including reviewing scopes of work, participating in project calls and meetings, and meeting with customers and external partners
• Collaborate in developing field service processes and procedures
• Review field service reports and prepare activity reports and analysis
• Assist with site needs and requirements for scheduled work
• Ensure achievement of target metrics regarding field service performance
• Maintain inventoried items and fixed assets in the assigned service area
• Support and assist the Field Service Manager as needed
• Further the goals and positive, professional image of the Division through effective dealings with customers and internal departments and divisions

Field Service Supervisor

Software Engineer

• Define the technical architecture and long-term roadmap for analytics, automation tools, data workflows, and AI/ML development
• Lead and manage the division’s portfolio of engineering analytics and automation tools
• Drive continuous improvement and innovation across engineering systems and capabilities
• Establish and enforce centralized governance for tools, scripts, datasets, and AI/ML models
• Ensure lifecycle management, documentation, version control, and cyber-secure development practices
• Monitor governance adherence, perform audits, and escalate noncompliance
• Own the technical IP lifecycle from concept through protection readiness
• Coordinate with engineering, IT, and Legal on IP technical soundness, completeness, and defensibility
• Evaluate IP and tool productization opportunities and support customer-discovery activities
• Build, develop, and mentor a specialized technical team focused on data science, analytics, automation, and AI/ML
• Manage performance, employee development, hiring, training, and cross-training
• Analyze engineering workflows and perform process mapping to identify automation, data, analytics, and AI/ML opportunities
• Champion solutions that improve efficiency, quality, and engineering decision-making
• Prepare executive-level reports on IP status, technical risks, emerging technologies, and development progress
• Define and track KPIs for tool adoption, portfolio impact, efficiency, quality, commercial readiness, and IP progression
• Maintain partnerships with internal teams, customers, and vendors

Field Service Technician II – HVAC

Systems Studies Engineer III

IT Cooling Field Service Supervisor

Field Service Supervisor – Transmission and Distribution

Field Service Supervisor

Engineering Analytics and IP Development Manager