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IT Cooling Field Service Supervisor
Mitsubishi Electric Power Products, Inc.. Manage field service activities supporting customer operations, including direct customer interface, incident or issue resolution, and completion of project activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing field service operations, including supervising technicians, resolving customer issues, and ensuring performance metrics are met. Proficient in technical communication and collaboration with stakeholders to enhance service delivery and customer experience.
Highest-signal resume keywords
Field Service ManagementSupervisory ExperienceTechnical Drawing InterpretationAdvanced Problem-Solving SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Service OperationsIncident ResolutionPerformance Metrics ManagementTechnical Drawing InterpretationAnalytical Skills
Soft Skills
Interpersonal SkillsCommunication SkillsCoaching SkillsPresentation Skills
Tools & Technologies
MRP SystemsERP Systems
Certifications & Qualifications
Associate’s Degree in Electrical Engineering Technology
Industry Keywords
Field ServiceCustomer ExperienceSupplier RelationshipsProject ManagementService Performance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage field service activities supporting customer operations, including direct customer interface, incident or issue resolution, and completion of project activities
- Supervise field service technicians according to company policies and procedures
- Communicate job expectations, monitor and appraise performance, review compensation actions, and provide coaching and training
- Approve and coordinate scheduled activities, including on-call scheduling
- Lead division-level strategic initiatives
- Direct Field Service delivery and manage customer experience for assigned key accounts
- Manage supplier relationships and service performance of authorized regional service providers
- Resolve service incidents and issues with company personnel
- Represent Field Service for the assigned area in sales proposals, project calls, customer meetings, and partner meetings
- Collaborate on field service processes and procedures
- Review field service reports and prepare activity reports and analysis
- Assist with site needs for scheduled work
- Ensure achievement of field service performance metrics
- Maintain inventoried items and fixed assets in the assigned service area
- Support the Field Service Manager
- Promote the Division’s goals and professional image through customer and internal stakeholder interactions
Requirements
What you’ll need- Associate’s Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience
- Ability to read and understand technical drawings and bills of material
- Advanced analytical and problem-solving skills
- Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers
- Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems