Customer Insights Manager

Mitsubishi Electric

. Develop a deep understanding of customer needs, behaviours, decision-making journeys and experiences across Mitsubishi Electric's target markets .

Posted 10/31/2026full-timeHatfield • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer insight analysis and translating findings into actionable recommendations to enhance product strategy and customer experience. Skilled in leading Voice of Customer initiatives and championing customer needs across the organization.

Highest-signal resume keywords

Customer Insight AnalysisVoice Of Customer InitiativesEvidence-Based RecommendationsProduct Strategy DevelopmentStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs AnalysisDecision-Making Journey MappingMarket Data InterpretationProposition DevelopmentCustomer Feedback Program Management

Soft Skills

Influencing SkillsCollaborationCommunication

Tools & Technologies

CRM SystemsResearch Studies

Industry Keywords

Customer ExperienceMarket ResearchCustomer Segmentation

About the role

Key responsibilities & impact

Develop a deep understanding of customer needs, behaviours, decision-making journeys and experiences across Mitsubishi Electric's target markets
Consolidate and interpret customer insight from customer feedback programmes, CRM systems, research studies, market data and stakeholder engagement
Provide evidence-based recommendations influencing product strategy, proposition development, customer experience improvements and go-to-market decisions

Requirements

What you’ll need

Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments
Drive customer-informed decision making by translating customer insight into actionable recommendations
Identify customer learning priorities and lead Voice of Customer and customer insight initiatives
Provide customer-led validation of propositions, positioning, messaging and go-to-market activities
Champion the voice of the customer across the organisation

Benefits

Comp & perks

Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
Flexible Working - options include working from home or hybrid working
Pension
Life Assurance
Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
Access to Mitsubishi’s own discount platform
Colleague Referral Scheme
Holiday Buy
Long Service Awards
Cycle to Work Scheme
Sports & Social Club, including theatre trips, Ascot, Paintball and The Darts