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Senior Sales Operations Specialist
Mitsubishi Electric. Share daily Sales Desk activities and provide colleague cover .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP functionality and CRM systems, with a strong focus on managing data integrity, compliance, and process automation. Proven ability to lead system testing, implement changes, and train colleagues to enhance operational efficiency.
Highest-signal resume keywords
SAP Functionality UnderstandingData Accuracy MaintenanceQuotation Module DevelopmentSystem Testing CoordinationProcess Standardization and Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAPCRMData Integrity ManagementQuotation Compliance MonitoringSystem TestingProcess AutomationIssue ResolutionDocumentation MaintenanceMaster Data ManagementProject Expertise
Soft Skills
Cross-Functional CollaborationTraining and MentoringInfluencing StakeholdersProblem-SolvingCommunication
Industry Keywords
Customer Data ManagementProfit-Centre RequirementsInternational Team CoordinationService Level AgreementsBusiness Process Compliance
About the role
Key responsibilities & impact- Share daily Sales Desk activities and provide colleague cover
- Manage orders, quotations and enquiries accurately within agreed service levels
- Own designated SAP, CRM and associated processes from requirements through testing, implementation and adoption
- Maintain customer and master-data integrity across SAP, CRM and associated systems
- Lead quotation module development, implementation and adoption for UK needs
- Monitor quotation compliance and outcomes, record acceptance or rejection reasons, and resolve issues
- Own SAP and product-data processes between international and UK teams
- Represent UK product, profit-centre and pricing requirements
- Own system testing, document results, engage specialists, and coordinate fixes and retesting
- Lead or support approved changes from UK requirements through implementation and adoption
- Standardise and automate processes to reduce administration and improve data, controls, and customer and colleague experience
- Influence cross-functional and Group developments to meet UK needs
- Maintain documentation, controls and instructions
- Train and cross-train colleagues to support adoption and absence cover
Requirements
What you’ll need- Experience understanding SAP functionality and connected business processes
- Ability to assess proposed system changes and advise Operations leadership
- Ability to maintain data accuracy and compliance
- Experience coordinating issue resolution with UK, European and Group teams
- Experience managing customer and master-data integrity across SAP, CRM and associated systems
- Experience with account structures and cleansing duplicate, obsolete or inaccurate records
- Experience leading quotation module development, implementation and adoption
- Ability to monitor quotation compliance and outcomes and resolve issues
- Experience managing SAP and product-data processes between international and UK teams
- Ability to represent UK product, profit-centre and pricing requirements
- Experience owning system testing, documenting results, coordinating fixes and retesting
- Experience supporting approved changes through implementation and adoption
- Ability to standardise and automate SAP, CRM and associated processes
- System, process and project expertise
- Ability to maintain documentation, controls and instructions
- Ability to train and cross-train colleagues
Benefits
Comp & perks- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working - options including working from home or hybrid working
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
- Access to Mitsubishi’s discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club