Customer Value Architect

Mixpanel

. Own onboarding outcomes and time-to-value for assigned accounts .

Posted 9/15/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on onboarding outcomes, account health monitoring, and driving measurable value for B2B SaaS accounts. Proficient in data analysis, technical stakeholder engagement, and developing structured success plans to enhance customer adoption and retention.

Highest-signal resume keywords

Customer Success ManagementData AnalysisAccount Health MonitoringTechnical Stakeholder EngagementStructured Success Plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding OutcomesFunnel AnalysisRetention ModelingEvent TaxonomiesAI ToolingMCP-Based WorkflowsLLM CopilotsAnalytics InstrumentationEvent TrackingData Tooling

Soft Skills

Relationship ManagementGood JudgmentCommunication

Tools & Technologies

Mixpanel AIMixpanel Agent

Industry Keywords

B2B SaaSProduct AnalyticsGrowthData-Driven Product DevelopmentTechnical Advisory

About the role

Key responsibilities & impact

Own onboarding outcomes and time-to-value for assigned accounts
Partner with Delivery Engineers on technical builds and drive customers to first realized value
Own account success plans, mapping business objectives to use cases and measurable baselines
Lead customer enablement and training in dashboard design, funnel analysis, and retention modeling
Build networks of champions and evangelists across customer accounts
Monitor product usage and account health signals and run regular business reviews
Quantify delivered value and lead Quarterly Business Reviews and value reviews
Manage day-to-day relationships with customers’ technical stakeholders
Guide adoption of Mixpanel AI and Mixpanel Agent
Detect churn and health risks, identify root causes, and lead value-linked saves
Route technical requests to Delivery Engineers and feasibility questions to Customer Engineers
Identify use-case gaps and source expansion signals to Account Executives with supporting evidence
Contribute to team playbooks and best practices

Requirements

What you’ll need

3–5 years of experience in Customer Success, account management, or consulting, supporting B2B SaaS accounts
Genuine comfort working directly with data, including reading dashboards, reasoning about event taxonomies, and conversing credibly with technical teams
Track record of managing relationships across practitioners and business executives
Experience building and running structured adoption or success plans tied to defined, measurable outcomes
Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
Good judgment when prioritizing across a portfolio of accounts by risk, tier, and opportunity
Bonus: Background in product analytics, growth, or data-driven product development
Bonus: Experience in a technical advisory or professional-services capacity
Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break