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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success by effectively managing complex B2B SaaS accounts, driving platform adoption, and translating technical concepts into business terms. Proficient in developing strategic value and adoption plans that align with customer goals and measurable outcomes.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceStrategic Value PlanningAI-Native Tooling ExperienceAnalytics Instrumentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ROI MeasurementDashboard DesignFunnel AnalysisRetention ModelingProduct MetricsData ModelsAnalytics InstrumentationEvent TrackingMCP-Based WorkflowsLLM Copilots
Soft Skills
Relationship ManagementInfluencing DecisionsCommunication SkillsProblem SolvingCustomer Advocacy
Tools & Technologies
Mixpanel AIMixpanel AgentHeadlessMCP
Industry Keywords
Customer Value WorkstreamBusiness ChallengesAdoption MilestonesBusiness OutcomesGrowth StrategiesTechnical AdvisorySolutions CapacityData-Driven Product Development
About the role
Key responsibilities & impact- Own the customer value workstream, understanding business challenges, ROI measurement, and ensuring customers achieve ROI
- Build relationships with executive sponsors and technical stakeholders, aligning Mixpanel capabilities with customer goals
- Develop and execute success plans linking business objectives to adoption milestones and measurable outcomes
- Discover customer priorities, toolsets, and business pain, and translate findings into success-plan actions
- Partner with account executives on expansion and growth and with renewal teams on renewal execution, owning the value case and adoption evidence
- Lead customer enablement sessions on dashboard design, funnel analysis, and retention modeling
- Monitor product usage and health signals; lead business reviews to deepen adoption and surface risk
- Identify new adoption opportunities and re-engagement strategies
- Translate underutilized features and contracted capabilities into recommendations that expand customer value
- Triage product requests and issues, answer use-case questions, troubleshoot, and escalate as needed
- Assess customer AI maturity and advise on agent and context strategy
- Use Mixpanel AI, Mixpanel Agent, Headless, and MCP to help customers build AI-native workflows on product data
- Use AI for executive-conversation rehearsal, discovery preparation, and stakeholder sentiment analysis
- Coordinate with GTM, Product, and Engineering on escalations and customer advocacy
- Contribute to scalable Customer Success playbooks and best practices
Requirements
What you’ll need- Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts
- Track record of managing relationships at every level across different functions, from business executives to technical ICs, and influencing decisions at the C-suite level
- Ability to translate technical concepts—data models, analytics instrumentation, product metrics—into business terms for non-technical stakeholders
- Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes
- Experience building and executing strategic value and adoption plans, tying day-to-day activities to strategic outcomes and communicating wins in terms of ROI
- Hands-on experience with agentic or AI-native tooling, including MCP-based workflows, LLM copilots, or similar, beyond casual ChatGPT use
- Bonus: Background in product analytics, growth, or data-driven product development
- Bonus: Experience in a technical advisory or solutions capacity, such as implementation or professional services
- Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling
Benefits
Comp & perks- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break