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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer onboarding outcomes and driving value realization for B2B SaaS accounts, with a strong focus on structured change management and customer enablement. Proficient in building relationships with technical stakeholders and leading cross-functional initiatives to ensure customer success and retention.
Highest-signal resume keywords
Customer Success ManagementChange ManagementData AnalysisStakeholder EngagementAI Adoption
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding Program ManagementValue QuantificationDashboard DesignFunnel AnalysisRetention ModelingEvent TrackingAnalytics InstrumentationStructured Program PlanningRisk AssessmentUse Case Development
Soft Skills
Relationship BuildingMentoringProblem SolvingCommunicationJudgment
Tools & Technologies
Mixpanel AIMCP-Based WorkflowsLLM Copilots
Industry Keywords
B2B SaaSCustomer EngagementTechnical Program ManagementProfessional ServicesChange-Management Programs
About the role
Key responsibilities & impact- Own onboarding outcomes and time-to-value for accounts, including complex accounts
- Partner with Account Executives and Delivery Engineers to drive customers to first realized value
- Own overall onboarding programs and customer-facing onboarding-complete dates across workstreams
- Own success plans, mapping business objectives to use cases and measurable baselines
- Build and manage structured change-management plans for migrations and re-implementations
- Lead customer enablement and training in dashboard design, funnel analysis, and retention modeling
- Build networks of customer champions and evangelists
- Monitor product usage and account-health signals and run regular business reviews
- Quantify delivered value and lead Quarterly Business Reviews and value reviews
- Manage day-to-day relationships with customers’ technical stakeholders
- Assess customers’ AI maturity and guide adoption of Mixpanel AI and Mixpanel Agent
- Detect churn and health risks, identify root causes, and own value-linked save strategies
- Route technical requests and product-feasibility questions to the appropriate internal teams
- Identify use-case gaps and source expansion signals to Account Executives with supporting evidence
- Act as senior escalation point for high-stakes value-quantification disputes or churn situations
- Mentor CVA IIIs and contribute to team playbooks and best practices
- Represent the Customer Value Architect function in cross-functional account-strategy conversations
Requirements
What you’ll need- 6–8+ years of experience in Customer Success, consulting, or a related client-facing capacity, supporting B2B SaaS accounts
- Direct experience managing complex, multi-stakeholder engagements, including platform migrations, re-implementations, or comparable structured change programs
- Equivalent experience from a technical program management, professional services, or product background with substantial, direct external customer-facing work
- Demonstrated ownership of a structured program or project plan spanning multiple workstreams and internal partners
- Genuine comfort working directly with data, including reading dashboards, reasoning about event taxonomies, and discussing product metrics with technical teams
- Track record of executive-level relationship-building and handling ambiguous, high-stakes situations without close supervision
- Experience building and running structured adoption or value plans tied to defined, measurable outcomes
- Hands-on experience with AI or agentic tooling, such as MCP-based workflows or LLM copilots
- Comfort mentoring others and contributing to team playbooks or practices
- Good judgment prioritizing across a portfolio of accounts by risk, tier, and opportunity
- Bonus: product management, technical program management, or growth background with direct external customer-facing experience
- Bonus: experience running platform migrations or large-scale change-management programs with enterprise customers
- Bonus: familiarity with analytics instrumentation, event tracking, or data tooling
Benefits
Comp & perks- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break