Customer Support Specialist

Mize

. Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels .

Posted 9/15/2026full-timeRemote • AlbaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting abilities, including DB analysis and system log reading, while effectively managing customer support cases to meet service level agreements. Proficient in SQL and experienced in providing technical solutions in a fast-paced, team-oriented environment.

Highest-signal resume keywords

SQL ProficiencyCreative TroubleshootingSystem Log AnalysisZendesk ExperienceCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTroubleshootingDB AnalysisTechnical WritingDebugging

Soft Skills

Creative Problem SolvingMulti-taskingSelf-motivationTeam CollaborationTime Management

Tools & Technologies

Zendesk

Industry Keywords

Software SupportTechnical SupportB2B ClientsTravel Industry

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while continuously providing updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work as part of the global tech-support team and closely with the operations team on flag product maintenance and daily operations
Assist the entire R&D team
Work in shifts, including weekends, to provide continuous support to global customers and operations

Requirements

What you’ll need

2+ years’ experience in a customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Advantage: Experience with system log analysis
Advantage: Experience with Zendesk
Advantage: Experience working in the Travel Industry
Advantage: Working with B2B Clients

Benefits

Comp & perks

Shift work, including weekends, to provide continuous support
Full-time employment