Mize

Sales Engineer

• Act as a bridge between business and development for the Customer Solutions team
• Understand both the technical and business sides of integrations
• Support client and supplier integrations within the travel industry
• Test API endpoints and review logs using tools such as Postman
• Write requirements and functional specifications for business and development teams
• Run several projects in parallel and coordinate with internal teams and clients

• Act as a bridge between business and development for the Customer Solutions team
• Understand both the technical and business sides of integrations
• Support client and supplier integrations within the travel industry
• Test endpoints and review logs using tools such as Postman
• Write requirements and functional specifications serving business and development teams
• Run several projects in parallel
• Communicate proactively with internal teams and clients

• Act as a bridge between business and development for the Customer Solutions team
• Understand both the technical and business sides of integrations
• Support client and supplier integrations within the travel industry
• Write requirements and functional specifications for business and development teams
• Test API endpoints and review logs using tools such as Postman
• Run several projects in parallel and coordinate with internal teams and clients

• Act as a bridge between business and development for the Customer Solutions team
• Understand both the technical and business sides of integrations
• Support client and supplier integrations within the travel industry
• Test API endpoints and review logs using tools such as Postman
• Write requirements and functional specifications serving business and development teams
• Manage several projects in parallel
• Communicate proactively with internal teams and clients

Customer Support

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flag product maintenance and daily operations
• Assist the entire R&D team

Customer Support Specialist

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work as part of the global tech-support team and closely with the operations team on flag product maintenance and daily operations
• Assist the entire R&D team
• Work in shifts, including weekends, to provide continuous support to global customers and operations