Technical Support Representative – In-Store

MKTG Sports + Entertainment Australia

. Support customers via email, phone, and chat, promptly responding to inquiries and resolving issues .

Posted 10/27/2026full-timeRemote • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building trusted relationships and providing tailored solutions. Proficient in using support platforms and troubleshooting to enhance client satisfaction in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsStrong Written And Verbal CommunicationExperience With Zendesk, Jira, SalesforceProblem-Solving SkillsTechnical Mindset In Hospitality Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive AttitudeCollaborative TeamworkAbility To Juggle Multiple TasksEmpathy In Customer InteractionsAnalytical Resourcefulness

Tools & Technologies

ZendeskJiraSalesforce

Industry Keywords

Customer-Facing SupportStrategic Account ManagementB2BSaaSHospitality Technology

About the role

Key responsibilities & impact

Support customers via email, phone, and chat, promptly responding to inquiries and resolving issues
Provide strategic, prescriptive platform setups tailored to customer goals
Build and maintain deep knowledge of the SevenRooms platform and individual client needs
Document issue resolutions and steps taken across client interactions
Prioritize support requests based on severity and customer impact
Use internal and external systems to log, track, and retrieve relevant data
Troubleshoot issues, teach product functionality, and help hospitality operators maximize return on investment
Support a fast, reliable, and efficient 24/7 operation

Requirements

What you’ll need

Availability for at least one weekend day
Strong written and verbal communication skills
Positive, collaborative attitude and ability to thrive in team environments
Ability to juggle multiple tasks in a fast-paced startup environment, with excellent follow-through
Proven ability to build strong, trusted relationships with clients
Outstanding customer service skills, balancing empathy and effective solutions
Analytical and resourceful, with sharp problem-solving skills
Technical mindset and interest in hospitality technology
Familiarity with Zendesk, Jira, Salesforce, or similar platforms
1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

Benefits

Comp & perks

Comprehensive benefits and perks
Employee support for happiness, healthiness, and overall well-being
Full-time hourly shifts