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Communication Systems Technician II
Mobile Communications America. Diagnose, troubleshoot, and solve complex equipment, programming, system, and installation problems involving two-way radios, land mobile radios, P25 trunking systems, MOTOTRBO, and related technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in radio equipment installation, programming, and troubleshooting, with a strong understanding of radio theory and RF propagation. Capable of providing 24/7 technical support and effectively communicating with customers and team members.
Highest-signal resume keywords
Radio Equipment InstallationProgramming and TroubleshootingP25 and MotoTRBO ExperienceTechnical Service and InstallationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Radio Equipment InstallationProgrammingTroubleshootingRF PropagationSubscriber ProgrammingTechnical SupportService and Installation ExperienceFactory Software UpdatesElectronic Circuitry ModificationsComplex Communications Systems
Soft Skills
Strong Communication SkillsTeam CollaborationCustomer Partnership
Certifications & Qualifications
Valid Driver's LicenseMotor Vehicle Record (MVR) Check
Industry Keywords
Two-Way RadiosLand Mobile RadiosP25 Trunking SystemsMOTOTRBOMission-Critical CommunicationsInstallation StrategiesService Team Development
About the role
Key responsibilities & impact- Diagnose, troubleshoot, and solve complex equipment, programming, system, and installation problems involving two-way radios, land mobile radios, P25 trunking systems, MOTOTRBO, and related technologies
- Restore communications for public safety, hospital, and other mission-critical customers when systems fail
- Partner with customers to develop installation and programming strategies
- Coordinate with the team to ensure access to installation locations
- Assist with scoping and quoting service, installation, and programming projects
- Support development of the service team's talent and technical skills
- Complete assigned tickets properly and on time
- Make minor modifications to electronic circuitry per customer request
- Deploy factory software and firmware updates
- Learn and receive mentoring on new communications technologies and equipment
- Serve in an on-call rotation and provide 24/7 technical support
- Travel as necessary to support company and customer needs
Requirements
What you’ll need- Minimum two (2) years of technical service and installation experience; an average of 5+ years preferred/typical
- Proficient with radio equipment installation, programming, and troubleshooting
- Hands-on operational, technical, and installation support/service experience with complex radio and wireless communications systems/equipment
- Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems
- Expert subscriber programming skills across various radio types based on customer requirements
- Strong communication skills with end users and third parties
- P25 and/or MotoTRBO experience required
- Valid driver's license
- Must successfully pass the company's Motor Vehicle Record (MVR) check
- Ability to work inside and outside in heat/cold, wet/humid, and dry/arid conditions
- Ability to frequently stand, walk, sit, use hands, reach, climb stairs, talk or hear, and use personal protective equipment
- Ability to lift and move equipment weighing up to 50 pounds
- Ability to occasionally ascend/descend a ladder
- Ability to operate a motor vehicle
- Ability to handle semi-frequent stressful conditions
- Ability to work outdoor weather conditions
- Ability to be on-call for critical systems maintenance
- Ability to work first shift Monday–Friday, with occasional second or third shifts and weekends depending on project schedules
- Ability to travel as necessary to support company and customer needs
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- PTO
- Holiday Pay
- Education Incentives
- Company vehicle for all work-related travel
- Military Friendly Employer
- Equal Opportunity workplace
- Affirmative Action employer
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions