Mobile Communications America

Security Engineer

• Install and service physical security systems and platforms, including CCTV, access control systems, intrusion detection, communications, and other low-voltage systems
• Diagnose and troubleshoot system issues
• Train and mentor other team members
• Work as a valued team member on projects and installations to deliver quality results to customers
• Maintain awareness of new and emerging technologies and their potential application on client engagements
• Work with trades and subcontractors assigned to projects
• Serve as a lead technician on smaller projects and installations
• Support company and customer needs through required travel
• Provide critical systems maintenance on-call when required
• No direct reports

Advanced Security Technician

• Install and service physical security systems and platforms, including CCTV, access control systems, intrusion detection, communications, and other low-voltage systems
• Diagnose and troubleshoot system issues
• Train and mentor team members
• Work as a valued team member on projects and installations to deliver quality results to customers
• Maintain awareness of new and emerging technologies and their potential application on client engagements
• Work with trades and subcontractors assigned to projects
• Serve as lead technician on smaller projects and installations
• Support company and customer needs through required travel
• No direct reports

Communications

• Install, program, maintain, troubleshoot, and repair land mobile radio systems and related communications equipment
• Design and upgrade customer systems to current technologies and solutions
• Perform minor electronic circuitry modifications
• Deploy factory software and firmware updates
• Provide technical support to customers regarding system performance, maintenance, and repair needs
• Collaborate with the team, Service Manager, and customers
• Complete service tickets, work orders, and technical documentation accurately and on time
• Adhere to company safety standards, quality requirements, and service procedures
• Participate in an on-call rotation for after-hours emergency support
• Travel to customer job sites to meet company and customer needs
• Perform other duties as assigned

Communication Systems Technician I

Account Executive

• Build and maintain relationships with local and state public safety agencies throughout the assigned territory
• Serve as a trusted advisor by understanding operational challenges and recommending tailored communication technology solutions
• Develop new business opportunities and strengthen existing customer relationships
• Manage the full sales cycle from initial engagement and opportunity development through closing and ongoing account growth
• Collaborate across the organization to deliver exceptional customer experiences and foster long-term customer loyalty
• Develop and execute territory strategies that drive revenue growth and support business objectives
• Follow up on leads and customer opportunities to maximize engagement and business growth
• Stay informed on industry trends, emerging technologies, and competitor offerings
• Advance MCA’s position as a trusted communications partner for public safety agencies
• Regularly travel within the assigned territory to meet clients, attend events, and build or maintain customer relationships
• No direct reports

• Install, program, and maintain advanced public safety communication systems
• Support dispatch consoles, P25 and Astro25 trunked radio networks, and Motorola APX and MOTOTRBO platforms
• Identify root causes, execute corrective actions, and verify system performance
• Perform field service including site visits, turn-ups, cutovers, acceptance testing, signal/coverage verification, and configuration documentation
• Partner with customers to plan installation and programming strategies, coordinate access, and ensure site readiness
• Assist with scope development, quoting, and estimating for service, installation, and programming projects
• Perform preventive maintenance, firmware/software updates, subscriber reprogramming, and configuration management
• Make minor mechanical/electronic modifications such as connector, wiring, antenna, and accessory adjustments
• Complete service tickets with work performed, parts used, and recommended follow-up actions
• Mentor junior technicians through technical guidance and hands-on coaching
• Build customer relationships and serve as the primary technical contact
• Participate in an on-call rotation and provide after-hours technical support
• Support public safety customers across Maryland and Washington, DC
• Perform other duties as assigned

Communication Systems Technician II

• Execute strategies to maximize revenue growth and profitability while building long-term customer loyalty
• Leverage market data and resources to target and prospect customers and uncover needs for solution selling
• Answer technical and business questions and offer solutions during the sales cycle
• Provide consultative recommendations to clients, including implementation costs
• Forecast sales and develop innovative sales strategies
• Manage monthly quotes and funnels to meet and exceed sales targets
• Prepare complete, accurate, and timely paperwork for customer transactions
• Learn competitors' products to sell against them
• Travel as necessary to support company and customer needs
• Work inside and perform the stated physical duties, including standing, walking, sitting, stair climbing, and occasional movement of equipment up to 15 pounds
• No direct reports

Technician

• Support Advanced/Lead Technicians during projects
• Install project-specific components and equipment according to manufacturer and company standards
• Assist with installation and support of coaxial, fiber, Cat 5/6, and other cable types in commercial and residential environments
• Use basic hand and power tools
• Complete installations in stadiums, motor speedways, hospitals, schools, office buildings, and multi-family homes
• Maintain a safe, clean, and orderly work area
• Perform outstanding work to maintain customer confidence
• Oversee the health and performance of assigned DAS systems and ensure KPIs and Service Level Agreements are met
• Receive, act on, update, and resolve DAS trouble and service-request tickets
• Interface with Carrier and OEM resources
• Perform Engineering C&I as necessary
• Respond to service requests and alarms
• Work with the market Project Manager to complete due-outs
• Respond to the Managed Services team Manager as needed
• Complete required reporting for assigned teams
• Travel to support company and customer needs
• No direct reports

DAS Technician

Field Engineer

• Oversee system infrastructure, system hosting, system connectivity, and system licensing
• Program and commission systems for projects
• Develop programming documents and system matrices
• Perform pre-installation programming, kitting, and device configuration
• Provide technical support to other technicians
• Apply digital licenses as needed
• Ensure quality assurance on system installations
• Maintain and enforce device labeling standards
• Collaborate with engineering during design and drafting phases
• Provide drawings, red lines, and as-builts to the Design Team
• Participate in reviews of large or complex projects
• Provide field support and on-the-job technical and standards training for technicians
• Maintain and update job specifications as needed
• Support MCA's wireless communication, data, and security solutions for customers across public safety, commercial, manufacturing, education, healthcare, utilities, and government industries
• Travel as necessary to support company and customer needs
• No direct reports

• Work closely within the organization throughout the territory
• Execute a strategy to maximize revenue growth and profitability
• Build long-term customer loyalty
• Forecast sales and develop “out of the box” sales strategies
• Meet and exceed assigned sales targets
• Develop new relationships and maintain existing relationships with potential and current clients
• Leverage market data and marketing resources to target and prospect customers
• Uncover customer needs and solution sell
• Navigate organizations across various industries to move and close deals
• Manage quotes and the sales funnel monthly
• Familiarize yourself with competitors’ products and sell against them
• Work inside and travel as necessary to support company and customer needs
• No direct reports

General

• Box and palletize items for shipment
• Receive shipments, break down pallets, and organize warehouse items
• Unpack, examine, and route incoming shipments
• Reject damaged items, record shortages, and correspond with shippers to rectify issues
• Operate lift trucks, forklifts, or hand trucks to move materials
• Maintain inventory of shipping materials and supplies
• Perform computer functions to track goods
• Support shipment of produced goods and received goods and supplies
• Resolve material needs and inventory control issues
• Update computer-generated inventories and documents
• Facilitate fulfillment orders by gathering materials or inventory
• Make pickups and deliveries to suppliers using a company van as needed
• Maintain a clean and orderly work area and equipment
• No direct reports

Shipping and Receiving Specialist

Manager

• Oversee daily service department operations and ensure efficient handling of service requests
• Meet established KPIs and SLAs
• Build and maintain client relationships to enhance customer satisfaction
• Handle escalated service issues and resolve them promptly
• Monitor service performance metrics
• Prepare basic reports to track trends and identify improvement areas
• Collaborate with sales and technical support to ensure a seamless customer experience
• Lead direct reports
• Frequently stand, walk, sit, use hands, reach, climb stairs, talk, hear, lift, and use near vision
• Occasionally move equipment weighing up to 15 pounds and position oneself to maintain computers or other equipment

Service Manager

• Diagnose, troubleshoot, and solve complex equipment, programming, system, and installation problems involving two-way radios, land mobile radios, P25 trunking systems, MOTOTRBO, and related technologies
• Restore communications for public safety, hospital, and other mission-critical customers when systems fail
• Partner with customers to develop installation and programming strategies
• Coordinate with the team to ensure access to installation locations
• Assist with scoping and quoting service, installation, and programming projects
• Support development of the service team's talent and technical skills
• Complete assigned tickets properly and on time
• Make minor modifications to electronic circuitry per customer request
• Deploy factory software and firmware updates
• Learn and receive mentoring on new communications technologies and equipment
• Serve in an on-call rotation and provide 24/7 technical support
• Travel as necessary to support company and customer needs

• Build and maintain strong relationships with customers and key stakeholders throughout the assigned territory
• Serve as a trusted advisor by understanding operational challenges and recommending tailored communication technology solutions
• Develop new business opportunities while strengthening and expanding existing customer relationships
• Manage the full sales cycle, from initial customer engagement and opportunity development through closing and ongoing account growth
• Collaborate across the organization to deliver exceptional customer experiences and foster long-term customer loyalty
• Develop and execute territory strategies that drive revenue growth and support business objectives
• Follow up on leads and customer opportunities with urgency and professionalism
• Stay informed on industry trends, emerging technologies, and competitor offerings
• Advance MCA’s position as a trusted communications technology partner throughout the assigned territory
• Travel regularly within the assigned territory to meet clients, attend events, and build or maintain customer relationships
• Manage schedule and travel independently
• No direct reports

• Execute a strategy to maximize revenue growth and profitability while building long-term customer loyalty
• Leverage market data and resources to target and prospect customers and uncover needs for solution selling
• Answer technical and business questions and offer solutions during the sales cycle
• Provide consultative recommendations to clients, including implementation costs
• Forecast sales and develop out-of-the-box sales strategies
• Manage quotes and funnels monthly to meet and exceed sales targets
• Prepare complete, accurate, and timely paperwork for customer transactions
• Familiarize self with competitors' products to sell against them
• Travel as necessary to support company and customer needs
• Work inside and meet stated physical requirements, including occasional movement of equipment up to 15 pounds

• Develop new business and strengthen existing customer relationships
• Serve as a trusted advisor by understanding operational challenges and recommending tailored communication technology solutions
• Build and maintain relationships with customers and key stakeholders throughout the assigned territory
• Manage the full sales cycle from initial engagement and opportunity development through closing and ongoing account growth
• Collaborate across the organization to deliver exceptional customer experiences and foster long-term customer loyalty
• Develop and execute territory strategies that drive revenue growth and support business objectives
• Follow up on leads and customer opportunities with urgency and professionalism
• Stay informed on industry trends, emerging technologies, and competitor offerings
• Advance MCA’s position as a trusted communications technology partner throughout the territory
• Travel regularly within the assigned territory to meet clients, attend events, and build or maintain customer relationships
• Work independently to manage scheduling and face-to-face customer engagement
• No direct reports