Customer Operations Specialist

Mobile Communications America

. Serve as a customer service role model .

Posted 11/9/2026full-timePanama City • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and operational skills, with a focus on scheduling, inventory management, and effective communication. Proficient in handling customer inquiries and maintaining service satisfaction while working independently in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceScheduling/Dispatch ExperienceAP/AR ExperienceInventory ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsSchedulingAccounts ReceivablePurchasingShippingReceivingInventory ControlRadio Program TroubleshootingWork Order ManagementService Invoicing

Soft Skills

Professional CommunicationOrganizational SkillsDetail-OrientedIntegrityAbility to Work Independently

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGEDAssociate Degree (Preferred)

Industry Keywords

Customer ServiceOperationsField ServiceTechnical SupportService Management

About the role

Key responsibilities & impact

Serve as a customer service role model
Resolve customer service issues with little to no supervision
Establish relationships with major customers and vendors
Greet customers and visitors as the first point of contact
Answer and assess inbound customer requests for service and installation
Keep technicians and installers informed of scheduled work
Contact technicians and installers each morning to confirm scheduled responses
Contact customers between one and 24 hours before technician or installer arrival
Prepare, maintain, and close work orders for scheduled service work
Follow up with technicians and installers to determine task progress
Schedule preventive maintenance or assist in other areas during technician idle time
Follow up with customers within one week regarding service satisfaction and report negative feedback to service management
Close and invoice zero-dollar work tickets
Review repaired equipment status and assign returns to customers
Assist with inventory control and field parts requests
Travel as necessary to support company and customer needs
No direct reports

Requirements

What you’ll need

3-7 years of experience in customer operations or related fields
Customer service experience
Scheduling/Dispatch experience
AP/AR experience, including collections and setting up billing
Purchasing experience
Shipping/Receiving experience
Inventory experience
Radio program and troubleshooting experience
High School Diploma or GED required
Associate Degree preferred
Excellent knowledge and experience using Microsoft Word, Microsoft Excel, and Outlook
Professional spoken and written communication skills
Ability to work in a fast-paced environment, establish priorities, work independently, and proceed without supervision
Strong organizational and administrative skills
Detail-oriented
Ability to handle confidential and proprietary information appropriately
High level of integrity
Background in accounts receivable and purchasing is a plus
Experience in an office setting preferred
Ability to work inside and perform required physical activities, including standing, walking, sitting, reaching, climbing stairs, and lifting equipment up to 15 pounds
Ability to travel as necessary to support company and customer needs

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation