Customer Operations Specialist

Mobile Communications America

. Serve as a customer service role model .

Posted 10/22/2026full-timeMorrisville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, with the ability to resolve issues independently and establish relationships with customers and vendors. Proficient in scheduling, inventory control, and maintaining work orders while ensuring high levels of service satisfaction.

Highest-signal resume keywords

Customer Service ExperienceScheduling And DispatchMicrosoft Word ProficiencyMicrosoft Excel ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsWork Order ManagementInventory ControlAccounts ReceivablePurchasingShipping And ReceivingRadio ProgrammingTroubleshooting

Soft Skills

Professional CommunicationDetail-OrientedIntegrityAbility To Work Independently

Tools & Technologies

Microsoft Outlook

Certifications & Qualifications

High School DiplomaGEDAssociate Degree (Preferred)

Industry Keywords

Customer SatisfactionService ManagementPhysical RequirementsOffice Setting Experience

About the role

Key responsibilities & impact

Serve as a customer service role model
Resolve customer service issues with little to no supervision
Establish relationships with major customers and vendors
Assist customers professionally
Greet customers and visitors as the first point of contact
Answer and assess inbound customer requests for service and installation
Keep technicians and installers aware of scheduled work
Contact technicians/installers each morning to confirm scheduled responses
Contact customers 1–24 hours before technician/installer arrival
Prepare, maintain, and close work orders for scheduled service work
Follow up with technicians/installers to determine task progress
Schedule preventive maintenance or assist in other areas when technicians/installers have idle time
Contact customers within one week to assess service satisfaction and report negative responses to service management
Close and invoice zero-dollar work tickets
Review repaired equipment status and assign returns to customers
Assist with inventory control and field parts requests
Work inside and travel as necessary to support company and customer needs
No direct reports

Requirements

What you’ll need

3-7 years of experience in customer operations or related fields
Experience in customer service, scheduling/dispatch, AP/AR, purchasing, shipping/receiving, inventory, or radio programming and troubleshooting
High School Diploma or GED required
Associate Degree preferred
Excellent knowledge and experience using Microsoft Word, Microsoft Excel, and Outlook
Professional spoken and written communication skills
Ability to establish priorities, work independently, and proceed without supervision
Strong organizational and administrative skills
Detail-oriented
Ability to handle confidential and proprietary information appropriately
High level of integrity
Background in accounts receivable and purchasing is a plus
Experience in an office setting is preferred
Ability to work inside and perform the listed physical requirements, including occasionally moving equipment weighing up to 15 pounds
Travel as necessary to support company and customer needs

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation