Customer Operations Specialist

Mobile Communications America

. Serve as the first point of contact for customers, vendors, and visitors via phone, email, and in-person interactions .

Posted 10/24/2026full-timeVirginia Beach • Virginia • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and accounts management, with strong organizational skills and proficiency in Microsoft Office products. Capable of maintaining accurate records and fostering positive relationships in a fast-paced office environment.

Highest-signal resume keywords

Customer Service ExperienceAccounts Receivable ManagementMicrosoft Office ProficiencyOrganizational SkillsProfessional Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Account ManagementBilling ProcessesPayment ProcessingOrder ManagementRecord Keeping

Soft Skills

Detail-OrientedStrong Organizational SkillsIntegrityDiscretionTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookCompany Systems

Industry Keywords

Customer OperationsSales SupportAdministrative FunctionOffice Setting

About the role

Key responsibilities & impact

Serve as the first point of contact for customers, vendors, and visitors via phone, email, and in-person interactions
Maintain accurate customer and vendor information
Build positive business relationships and deliver excellent customer service
Support order management activities and process customer requests and transactions accurately and efficiently
Prepare and process customer invoices
Assist with billing-related activities
Respond to inquiries regarding orders, account information, payments, and billing matters
Assist with payment processing and account follow-up activities
Maintain accurate records, documentation, and routine reports
Collaborate with service, operations, sales, and other internal teams
Utilize company systems to manage customer information, account activity, and operational records
Contribute to a positive, professional, and team-oriented work environment
Perform other duties and responsibilities as assigned
Report to no direct reports

Requirements

What you’ll need

2+ years of experience in customer service, customer operations, sales support, accounts receivable, collections, or a related administrative function
Experience supporting customer accounts, billing, accounts receivable, or payment-related processes is preferred
Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required
Professional communication in both spoken and written forms within all levels of the organization is required
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion; able to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred
Ability to work onsite in the Virginia Beach, VA office Monday through Friday, 8:00 am-5:00 pm
Ability to frequently stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift from the floor, bending
Ability to frequently utilize near vision for reading and computer use
Ability to occasionally move equipment weighing up to 15 pounds
Ability to frequently position self to maintain computers or other equipment as needed

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation
Military Friendly Employer
Equal Opportunity workplace
Affirmative Action employer
Reasonable accommodations for individuals with disabilities