Customer Service Specialist

Mobile Communications America

. Greet visitors and customers and handle phone calls and emails as the first point of contact .

Posted 11/7/2026full-timeBeckley • West Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer operations, including scheduling, inventory management, and service coordination. Proficient in Microsoft Office products and capable of maintaining accurate records while ensuring effective communication across departments.

Highest-signal resume keywords

Customer Operations ExperienceMicrosoft Office ProficiencyOrganizational SkillsInventory ManagementProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInventory ManagementService CoordinationRepair Request LoggingBilling PreparationWIP ReportingPurchase Order ManagementContract RenewalsEquipment TrackingWarranty Claims Processing

Soft Skills

Detail-OrientedStrong Organizational SkillsDiscretionIntegrityAbility to Work Independently

Tools & Technologies

ERP SystemMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Customer ServiceShipping/ReceivingDepot RepairsSales SupportAccounts Receivable

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Greet visitors and customers and handle phone calls and emails as the first point of contact
Maintain accurate customer contact information and build relationships with customers and vendors
Log repair requests in the ERP system, verify warranties, and coordinate internal or third-party repair depots
Ensure timely completion and return of equipment, file warranty claims, and prepare pricing for billing review
Receive, stage, and track products for sales and service teams
Ship orders and handle equipment returns to vendors within required timeframes
Monitor inventory levels based on sales trends, perform counts, rotate stock, and secure assets
Add and remove equipment in the system and assist with contract renewals
Generate and maintain WIP, aging, and open purchase order reports
Schedule daily work for field service technicians and coordinate with customers and subcontractors
Create, track, and close service tickets accurately and on time
Ensure documentation and technician hours are properly recorded
Collaborate across departments to communicate daily priorities with service and operations teams
Promote and maintain a safe, positive, and productive work environment
Perform other duties as assigned to support team success

Requirements

What you’ll need

2+ years of experience in customer operations or related fields, such as Scheduling/Dispatch, Depot Repairs, Shipping/Receiving, Inventory, Sales Support, or Accounts Receivable
Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook
Professional communication in both spoken and written forms within all levels of the organization
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion; able to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred
Ability to work on-site in the Beckley, West Virginia office Monday through Friday, 8:00 am–5:00 pm
Ability to frequently stand, walk, and sit; use hands; reach; climb stairs; talk or hear; lift from the floor; and bend
Ability to occasionally move equipment weighing up to 15 pounds
Ability to travel as necessary to support company and customer needs

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation