Customer Service Specialist

Mobile Communications America

. Greet visitors and customers and handle phone calls and emails as the first point of contact .

Posted 10/13/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and administrative skills while effectively managing customer operations, including inventory management, service ticket tracking, and communication across departments. Proficient in Microsoft Office products to support documentation and reporting needs.

Highest-signal resume keywords

Customer Operations ExperienceMicrosoft Office ProficiencyInventory ManagementService Ticket ManagementProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceInventory ManagementERP System UsageService Ticket CreationWarranty Claims ProcessingShipping and ReceivingData EntryReport GenerationContract RenewalsWork-in-Progress Reporting

Soft Skills

Organizational SkillsDetail-OrientedDiscretionIntegrityAbility to Work Independently

Industry Keywords

Customer OperationsDepot RepairsSales SupportAP/ARFast-Paced Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Greet visitors and customers and handle phone calls and emails as the first point of contact
Maintain accurate customer contact information and build relationships with customers and vendors
Log repair requests in the ERP system, verify warranties, and coordinate internal or third-party repair depots
Ensure timely completion and return of equipment, file warranty claims, and prepare pricing for billing review
Receive, stage, and track products for sales and service teams
Ship orders and handle equipment returns to vendors within required timeframes
Monitor inventory levels based on sales trends, perform counts, rotate stock, and secure assets
Add and remove equipment in the system and assist with contract renewals
Generate and maintain Work-in-Progress (WIP), aging, and open purchase order reports
Schedule daily work for field service technicians and coordinate with customers and subcontractors
Create, track, and close service tickets accurately and on time
Ensure all documentation and technician hours are properly recorded
Collaborate across departments to communicate daily priorities with service and operations teams
Promote and maintain a safe, positive, and productive work environment
Perform other duties as assigned to support team success

Requirements

What you’ll need

2-4 years of experience in customer operations or related fields, such as Customer Service, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, or Sales Support
Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook
Professional communication in both spoken and written forms at all levels of the organization
Ability to succeed in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion and ability to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred
Ability to frequently stand, walk, and sit; use hands to handle objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; and use near vision for reading and computer use
Ability to occasionally move equipment weighing up to 15 pounds
Ability to frequently position oneself to maintain computers or other equipment as needed

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation
Equal Opportunity workplace and Affirmative Action employer
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions