Customer Service Specialist

Mobile Communications America

. Greet visitors and customers and handle phone calls and emails as the first point of contact .

Posted 10/13/2026full-timeGeorgetown • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and administrative skills while effectively managing customer operations, including scheduling, inventory management, and service coordination. Proficient in Microsoft Office products and capable of maintaining accurate records and documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Operations ExperienceMicrosoft Office ProficiencyOrganizational SkillsInventory ManagementProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSchedulingInventory ManagementERP System UsageWarranty Claims ProcessingService Ticket ManagementData EntryReport GenerationShipping and ReceivingSales Support

Soft Skills

Detail-OrientedStrong IntegrityDiscretionAbility to Work IndependentlyPositive Attitude

Industry Keywords

Customer OperationsDepot RepairsAP/ARFast-Paced EnvironmentOffice Setting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Greet visitors and customers and handle phone calls and emails as the first point of contact
Maintain accurate customer contact information and build relationships with customers and vendors
Log repair requests in the ERP system, verify warranties, and coordinate internal or third-party repair depots
Ensure timely completion and return of equipment
File warranty claims and prepare pricing for billing review
Receive, stage, and track products for sales and service teams
Ship orders and handle equipment returns to vendors within required timeframes
Monitor inventory levels based on sales trends, perform counts, rotate stock, and secure assets
Add and remove equipment in the system and assist with contract renewals
Generate and maintain WIP, aging, and open purchase order reports
Schedule daily work for field service technicians and coordinate with customers and subcontractors
Create, track, and close service tickets accurately and on time
Ensure all documentation and technician hours are properly recorded
Collaborate across departments to communicate daily priorities with service and operations teams
Promote and maintain a safe, positive, and productive work environment
Perform other duties as assigned to support team success
Report to the organization without direct reports

Requirements

What you’ll need

2-4 years of experience in customer operations or related fields, such as Customer Service, Scheduling/Dispatch, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, or Sales Support
Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook
Professional communication in both spoken and written forms at all levels of the organization
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion; able to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred
Ability to frequently stand, walk, and sit
Ability to use hands to finger, handle, or feel objects, tools, or controls
Ability to reach with hands and arms and climb stairs
Ability to talk or hear
Ability to lift from the floor at overhead and waist level
Ability to frequently utilize near vision for reading and computer use
Ability to occasionally move equipment weighing up to 15 pounds
Ability to frequently position self to maintain computers or other equipment as needed
Must work onsite in the Georgetown, TX office Monday through Friday, 8:00 am-5:00 pm

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation
Military Friendly Employer
Equal Opportunity workplace
Affirmative Action employer
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions