Customer Service Specialist

Mobile Communications America

. Serve as the first point of contact for customers, vendors, and visitors via phone, email, and in-person interactions .

Posted 10/24/2026full-timeVirginia Beach • Virginia • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, inventory management, and logistics support, with strong organizational and administrative skills. Proficient in Microsoft Office products and capable of maintaining accurate records and documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInventory ManagementLogistics SupportMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory TrackingService CoordinationShipping and ReceivingReport GenerationOperational Documentation

Soft Skills

Professional CommunicationDetail-OrientedStrong Organizational SkillsIntegrityDiscretion

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Customer OperationsService CoordinationLogisticsAdministrative RoleOffice Setting

About the role

Key responsibilities & impact

Serve as the first point of contact for customers, vendors, and visitors via phone, email, and in-person interactions
Coordinate equipment repair and depot service activities
Process, track, and complete service requests in a timely manner
Receive, track, stage, and distribute products and equipment
Prepare and process outbound shipments, equipment returns, and related documentation
Support inventory management, including inventory tracking, stock organization, inventory counts, and maintaining accurate inventory records
Update and maintain purchase orders, equipment records, and other operational documentation
Generate and maintain reports, records, and documentation for daily business operations
Assist with scheduling and dispatching field service technicians
Create, update, and maintain service tickets and work orders
Collaborate with service, operations, sales, and other internal teams
Promote a safe, positive, and productive work environment
Perform other duties as assigned
No direct reports

Requirements

What you’ll need

2+ years of experience in customer service, customer operations, inventory management, shipping and receiving, service coordination, logistics support, sales support, or a related administrative role
Experience working in an operational, service, logistics, or inventory-driven environment is preferred
Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required
Professional communication in both spoken and written forms within all levels of the organization is required
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion; able to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred
Ability to work onsite Monday through Friday, 8:00 am-5:00 pm
Ability to frequently stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift from the floor, bending
Ability to frequently utilize near vision for reading and computer use
Ability to occasionally move equipment weighing up to 15 pounds
Ability to frequently position self to maintain computers or other equipment as needed

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation
Military Friendly Employer
Equal Opportunity workplace
Affirmative Action employer
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions