Service Manager

Mobile Communications America

. Oversee daily service department operations and ensure efficient handling of service requests .

Posted 9/15/2026full-timeChattanooga • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service management, client relationship building, and performance monitoring to enhance customer satisfaction. Proficient in managing service requests and leading teams while meeting KPIs and SLAs.

Highest-signal resume keywords

Service ManagementClient Relationship ManagementPerformance Metrics MonitoringTeam LeadershipMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Management SoftwareKPI ManagementSLA ComplianceReport PreparationProblem-Solving

Soft Skills

Strong CommunicationTeam Leadership

Certifications & Qualifications

Bachelor's Degree in Business Administration

Industry Keywords

Customer SatisfactionService RequestsEscalated Service IssuesSales CollaborationPhysical Requirements

About the role

Key responsibilities & impact

Oversee daily service department operations and ensure efficient handling of service requests
Meet established KPIs and SLAs
Build and maintain client relationships to enhance customer satisfaction
Handle escalated service issues and resolve them promptly
Monitor service performance metrics
Prepare basic reports to track trends and identify improvement areas
Collaborate with sales and technical support to ensure a seamless customer experience
Lead direct reports
Frequently stand, walk, sit, use hands, reach, climb stairs, talk, hear, lift, and use near vision
Occasionally move equipment weighing up to 15 pounds and position oneself to maintain computers or other equipment

Requirements

What you’ll need

Bachelor's degree in business administration, management, or a related field is preferred
3-5 years of experience in service management or a similar role
Strong communication, problem-solving, and team leadership skills
Proficiency in service management software and Microsoft Office Suite
Ability to manage customer relationships and resolve issues in a timely manner
Ability to work inside and meet the stated physical requirements
Approximately 25% travel, including some overnight travel
Ability to perform a role with direct reports

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation
Equal Opportunity workplace
Affirmative Action employer
Reasonable accommodations for individuals with disabilities