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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in developing and executing growth and retention strategies within the automotive and SaaS industries, with a strong focus on relationship management and cross-functional collaboration to enhance customer outcomes.
Highest-signal resume keywords
10+ Years Experience In Automotive And/or SaaSProven Leadership And Mentorship ExperienceStrong Relationship Management SkillsExperience Developing Strategic RecommendationsKnowledge Of Industry Trends And Competitors
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsActive Interest In Career DevelopmentAbility To Identify Retention And Expansion Opportunities
Industry Keywords
Mobility Global Sales SolutionsC-Suite EngagementCustomer SuccessDealer OrganizationsRevenue Protection StrategiesCross-Functional CollaborationSales Solutions OfferingsMarketScanAutomotiveMastermindPolk
About the role
Key responsibilities & impact- Develop and execute comprehensive growth and retention strategies across all Mobility Global Sales Solutions products and services
- Establish and maintain relationships with C-suite executives and key decision-makers within dealer organizations; own the executive engagement plan
- Grow revenue by identifying and capitalizing on opportunities to sell additional products and solutions
- Direct Mastermind National Dealer Group Managers, Polk, and MarketScan sales and customer success teams at critical customer meetings and engagements
- Identify risks to existing business and proactively develop revenue protection and retention strategies
- Serve as senior executive sponsor for assigned dealer groups, aligning customer objectives with company solutions
- Manage critical customer escalations and align internal resources to ensure customer success
- Participate in hiring and training National Dealer Group Managers
- Conduct 1:1s with direct reports and engage with VP and HR on performance, career development, skill gaps, and assessments
- Assist with career development planning and execution
- Set standards and contribute to best practices for the Dealer Group Team
- Support weekly team calls
- Act as point person during VP absence, distribute communications, represent the team at internal meetings, and collaborate on decisions
- Coordinate resources across AutomotiveMastermind, Polk, MarketScan, Customer Success, Sales, Operations, Marketing, Product, and Training organizations
- Align internal teams around unified strategies for assigned dealer groups
- Champion cross-business-unit collaboration for a consistent, high-value customer experience
- Identify opportunities to improve organizational effectiveness and customer outcomes
- Provide leadership with strategic guidance on customer trends, competitive activity, and growth opportunities
- Partner with Enablement and Product Marketing on relevant training and collateral
- Engage with Dealer Relations on cancellation strategy, implementation strategy, and Performance Workshop cadence for managed groups
Requirements
What you’ll need- 10+ years of experience in automotive and/or SaaS
- Demonstrated success anticipating challenges and implementing forward-thinking strategies
- Demonstrated success expanding relationships to new contacts at higher organizational levels
- Proven leadership and mentorship experience guiding high-performing colleagues
- Experience developing and implementing strategic recommendations benefiting customers, products, or teams
- Proven knowledge of industry trends, products, and competitors
- Recognition as a leader in positioning Sales Solutions offerings against competition
- Strong relationship management skills and ability to identify retention and expansion opportunities with key decision makers
- Demonstrated active interest in career development with favorable outcomes, including process improvements, committee participation, leading calls, and cross-functional collaboration
- Strong product knowledge and ability to articulate benefits to customers and transfer expertise to colleagues
- Experience working cross-functionally and collaboratively to enhance customer experience and business outcomes
- Consistent favorable feedback from colleagues and dealer partners