Business Development Manager – Fleet Service, National Accounts

Model 1 Commercial Vehicles

. Prospect and qualify new national accounts and large commercial fleet customers .

Posted 10/5/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business development and account management within the fleet services industry, with a strong focus on negotiation, pricing strategy, and customer relationship management. Proficient in utilizing CRM systems and collaborating across multiple departments to deliver tailored service solutions.

Highest-signal resume keywords

Business Development ExperienceAccount Management SkillsNegotiation SkillsCRM ProficiencyFleet Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cycle ManagementPricing NegotiationContract ManagementFleet Needs AssessmentService Plan DevelopmentAccount Growth StrategyPipeline ReportingData AnalysisService Frequency DocumentationSLA Review

Soft Skills

Strong Communication SkillsOrganizational SkillsFollow-Up SkillsPresentation SkillsRelationship Building

Tools & Technologies

SalesforceHubSpotMicrosoft OfficeExcelFleet Maintenance Software

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Fleet ServicesCommercial VehiclesAutomotive ServiceTransportationDOT RegulationsVehicle MaintenanceTelematics PlatformsService Scheduling SystemsNational AccountsEnterprise-Level Accounts

About the role

Key responsibilities & impact

Prospect and qualify new national accounts and large commercial fleet customers
Build and maintain an accurate CRM sales pipeline
Research prospective accounts, fleet composition, service providers, pain points, and decision-making structures
Lead the full sales cycle from outreach and discovery through site visits, proposals, negotiations, and close
Develop account-specific strategies to expand wallet share
Represent Model 1 at trade shows, fleet conferences, and customer events
Conduct fleet needs assessments and create personalized service solutions
Partner with operations, service managers, and technicians to design customized service plans
Document and review SLAs, response times, service frequency, and escalation paths with customers
Revisit service plans based on utilization, seasonal needs, and fleet changes
Develop pricing proposals and negotiate contract terms, rate structures, and volume discounts
Coordinate with finance and operations to validate pricing and cost-to-serve
Serve as primary contact and escalation lead for assigned accounts
Coordinate customer work with dispatch, service, and operations teams
Resolve service escalations and recurring issues
Conduct regular business reviews with key accounts
Build multi-threaded relationships within customer accounts
Identify expansion opportunities and lead account growth
Maintain CRM records for account activity, pipeline, service plans, and pricing agreements
Report on pipeline, forecasts, account growth, retention/churn, revenue, and account health metrics
Support annual account planning and territory/quota-setting discussions

Requirements

What you’ll need

5+ years of business development, sales, or account management experience in fleet services, commercial vehicles, automotive service, transportation, or a related industry
Demonstrated success managing large, multi-location, or national accounts, including pricing negotiation and contract management
Strong negotiation skills and experience developing and aligning pricing structures across regions or business units
Excellent organizational and follow-up skills
Ability to coordinate across operations, service, dispatch, finance, and external stakeholders
Strong communication and presentation skills
Comfortable engaging with senior decision-makers
Proficiency with CRM systems such as Salesforce or HubSpot
Proficiency with Microsoft Office and Excel
Valid driver's license
Ability to travel regularly to customer sites and company service locations
Preferred: knowledge of or relationships within the commercial fleet, trucking, or vehicle maintenance/service industry
Preferred: experience with fleet maintenance software, service scheduling/dispatch systems, or telematics platforms
Preferred: familiarity with DOT regulations and commercial vehicle compliance requirements
Preferred: Bachelor's degree in Business, Marketing, or a related field
Preferred: prior experience selling into or managing national/enterprise-level accounts with formal procurement processes

Benefits

Comp & perks

Health insurance
Paid holidays
Vacation pay
Continuing education opportunities
Access to mentors and networking opportunities
Top quality technology to assist in daily responsibilities and improve efficiency