Senior Manager, Account Management

Modernize

. Drive revenue performance across assigned accounts and branches by increasing financing adoption, close rates, and revenue growth .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on revenue growth, strategic planning, and team leadership. Proficient in managing customer portfolios and driving product adoption through effective stakeholder engagement and performance monitoring.

Highest-signal resume keywords

Account Management ExperienceTeam LeadershipSalesforce ProficiencyHome Improvement Sales ExperienceCustomer Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer SuccessSales Strategy DevelopmentPerformance Metrics AnalysisCoaching and DevelopmentOnboarding ProcessesCustomer Training FacilitationAnalytical SkillsProcess ManagementBusiness Acumen

Soft Skills

LeadershipCommunicationPresentation SkillsOrganizational SkillsCollaboration

Tools & Technologies

SalesforceExcel

Industry Keywords

Financial ServicesLendingHome ServicesPoint-of-Sale FinancingCustomer Portfolio Management

About the role

Key responsibilities & impact

Drive revenue performance across assigned accounts and branches by increasing financing adoption, close rates, and revenue growth
Develop and execute strategic account plans focused on satisfaction, retention, and expansion
Engage office managers, business owners, and executive stakeholders to maximize product adoption and long-term value
Monitor account health, risks, growth opportunities, customer data, performance metrics, and feedback
Prepare executive-level business reviews, performance reports, and strategic recommendations
Support customer onboarding and transitions from sales to account management
Lead, coach, and develop a team of Account Managers
Establish performance expectations, accountability measures, coaching, feedback, and development plans
Conduct one-on-one meetings, performance reviews, and career development planning
Partner with leadership to recruit, onboard, and develop talent
Serve as subject matter expert and escalation point for complex customer issues and strategic opportunities
Implement best practices, processes, and playbooks for scalable account management
Collaborate with lender operations, sales, product, engineering, and leadership teams
Provide customer and market insights to influence product, operational, and go-to-market improvements

Requirements

What you’ll need

6+ years of account management, customer success, sales, or relationship management experience
2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing
2+ years of direct people management, team leadership, or mentoring experience preferred
Experience managing customer portfolios through individual contribution and team leadership
Home services, financial services, lending, or point-of-sale financing experience strongly preferred
Demonstrated success coaching and developing high-performing customer-facing teams
Strong leadership, analytical, business acumen, communication, presentation, organizational, and process-management skills
Proficiency in Salesforce
Intermediate to advanced Excel skills
Willingness and ability to travel up to 40%, including overnight and multi-day trips
Experience engaging executive stakeholders and facilitating customer training
Proven ability to manage the full customer lifecycle from onboarding through renewal and expansion
Bachelor's degree preferred or equivalent combination of education and experience

Benefits

Comp & perks

Performance bonus or commission eligibility
Health care benefits
Retirement benefits
Paid sick leave
Parental leave
Paid time off or vacation benefits
Other tax-reportable benefits
Remote work arrangement