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Modivcare

Care Center Representative

Modivcare

. Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage high-pressure situations while maintaining confidentiality and empathy. Proficient in navigating multiple systems and performing data entry efficiently.

Highest-signal resume keywords
Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Remain Calm In High-Pressure Situations

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCall HandlingAlarm System TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTyping SkillsDatabase ManagementCustomer Information Verification
Soft Skills
EmpathyInterpersonal SkillsSelf-Motivated AttitudePatienceCollaboration
Tools & Technologies
Customer Relationship Management (CRM) SystemsEmergency Call SystemsMedical Alert Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareContact CenterEmergency ResponseConfidentialityPreventative Healthcare Services

About the role

Key responsibilities & impact
  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
  • Provide compassionate customer support using scripted and non-scripted responses
  • Monitor a high volume of medical alerts and alarms, offering care during stressful situations
  • Record call details, dispatches, and messages into a database in real time
  • Communicate with empathy, respect, and patience to ensure a positive member experience
  • Verify and update customer information in the system
  • Troubleshoot alarm systems and report issues for timely maintenance
  • Inquire about and recommend preventative healthcare services to members
  • Manage access to sensitive materials and maintain strict confidentiality
  • Talk and type simultaneously while navigating multiple screens and systems
  • Complete new hire training and required compliance testing
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School Diploma or GED required
  • 0–1 year of customer service experience, preferably in a contact center or healthcare settings
  • Exceptional customer service and interpersonal skills
  • Strong oral and written communication abilities
  • Ability to remain calm and empathetic in high-pressure situations
  • Self-motivated attitude with the ability to work independently and collaboratively
  • Proficient typing skills (35 WPM)
  • Familiarity with customer service software and CRM systems (preferred)
  • Ability to toggle between multiple screens and systems efficiently
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Willingness to work weekends, overtime, and flexible hours as needed
  • Minimum internet speeds of 50Mbps download and 25Mbps upload required
  • Ability to sit at and work on a computer with headset for periods of time
  • Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
  • Ability to speak, hear and see for the assigned work day
  • Repetitive keystroke/data entry for the assigned work day
  • Minimal ambulating
  • Ability to answer a high volume of calls up to 100+ calls per day
  • Must live in one of the eligible states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
  • Successfully complete new hire training and pass all required compliance testing

Benefits

Comp & perks
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)