Modivcare

Backend Engineer

• Define cloud-native architecture patterns for the enterprise across compute, networking, storage, security, identity, and AI/ML workload infrastructure on AWS
• Establish and evolve cloud architecture standards, guardrails, and reference architectures
• Evaluate AWS services, IaC patterns, and platform capabilities and make build-versus-buy-versus-configure decisions
• Design multi-account AWS organization structures, landing zones, and network topologies for healthcare compliance requirements including HIPAA and SOC 2
• Architect cost-efficient, right-sized infrastructure using FinOps principles
• Build and maintain infrastructure as code using Pulumi (TypeScript/Python), with AWS CDK where appropriate
• Prototype cloud infrastructure end-to-end for new initiatives
• Contribute production-quality Pulumi stacks to IaC repositories
• Work with engineering teams during delivery, review pull requests, unblock infrastructure decisions, and ensure architectural fidelity through deployment
• Produce handoff packages including architecture diagrams, IaC repositories, runbooks, security and compliance documentation, and acceptance criteria
• Provide technical direction to the offshore Cloud & Infrastructure Solutions Delivery Architect
• Partner with the Director of Architecture on cloud strategy, roadmap, and investment decisions
• Engage business stakeholders to translate workload requirements into cloud architecture recommendations
• Share architecture patterns, lead cloud-focused guilds or working groups, and build team cloud capability
• Monitor AWS service developments and healthcare compliance requirements and surface relevant changes to architecture and engineering leadership

Platform Architect

Customer Support

• Serve as the first point of contact for members
• Resolve customer questions and concerns accurately and promptly
• Coordinate transportation services
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Participate in additional projects or duties as assigned

Customer Service Representative

• Serve as the first point of contact for members
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved customer grievances to appropriate departments
• Support a positive and collaborative working environment
• Support a 24/7/365 contact center environment
• Participate in additional projects or duties as assigned

• Serve as the first point of contact for members
• Resolve customer questions and concerns accurately and promptly
• Coordinate transportation services
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Perform accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Produce high-quality work
• Refer unresolved customer grievances to appropriate departments
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center, including possible nights, weekends, holidays, and required holiday coverage
• Participate in additional projects or duties as assigned

Systems Engineer

• Perform system analysis and design to install divergent systems while maintaining enterprise performance and uptime
• Maintain high-security levels and data protection techniques in a highly regulated environment
• Monitor, maintain, and repair IT systems including server hardware, Windows Servers, VMware, Citrix, cloud services, SAN/NAS storage, MS SQL Server, DB/2, and Microsoft 365
• Lead and execute system architecture design
• Manage and optimize large-scale systems and networks
• Provide technical leadership on projects
• Conduct in-depth troubleshooting and root cause analysis
• Design, implement, and troubleshoot enterprise solution upgrades and enhancements
• Troubleshoot and resolve moderate to complex technical issues
• Collaborate with cross-functional teams on system improvements
• Support minimum security baseline requirements for IT systems
• Maintain a clean and organized server room and work area
• Respond to network, server, and application outages
• Communicate outages to management and help resolve problems promptly
• Contribute to IT strategy and planning
• Lead projects and perform other assigned duties
• Use approved AI-assisted tools for coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work
• Review and validate AI-generated outputs for security, privacy, quality, accuracy, and responsible use
• Support adoption and expansion of AI technologies by evaluating tools, uses, and processes

Systems Engineer III

• Serve as the first point of contact for members
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Produce high-quality work
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment
• Participate in additional projects or duties as assigned

• Serve as the first point of contact for members while resolving questions and concerns accurately and timely
• Coordinate transportation services and support members with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document details of customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and adhere to company policies and procedures
• Maintain acceptable attendance and punctuality standards
• Perform accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment
• Participate in additional projects or duties as assigned

• Serve as the first point of contact for members
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations as requested
• Obtain and document details of customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and adhere to company policies and procedures
• Maintain acceptable attendance and punctuality standards
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Demonstrate commitment to producing high-quality work
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment, including required holiday coverage
• Participate in additional projects or duties as assigned

• Serve as the first point of contact for members while resolving questions and concerns accurately and timely
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document details of customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality standards
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Produce high-quality work
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment, including required nights, weekends, holidays, and company-recognized holiday coverage
• Participate in additional projects or duties as assigned

• Serve as the first point of contact for members while resolving questions and concerns accurately and promptly
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Support a positive and collaborative working environment
• Support a 24/7/365 contact center, including nights, weekends, holidays, and required holiday coverage
• Participate in additional projects or duties as assigned

Representative

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms
• Record call details, dispatches, and messages into a database in real time
• Communicate with empathy, respect, and patience
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Inquire about and recommend preventative healthcare services
• Manage access to highly sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Complete new hire training and pass required compliance testing
• Perform other duties as assigned

Care Center Representative

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms
• Record call details, dispatches, and messages into a database in real time
• Communicate with empathy, respect, and patience to ensure a positive member experience
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Inquire about and recommend preventative healthcare services to members
• Manage access to highly sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Complete new hire training and required compliance testing
• Perform other duties as assigned

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms
• Record call details, dispatches, and messages into a database in real time
• Communicate with empathy, respect, and patience to ensure a positive member experience
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Inquire about and recommend preventative healthcare services to members
• Manage access to highly sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Complete new hire training and pass required compliance testing
• Perform other duties as assigned

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms, offering care during stressful situations
• Record call details, dispatches, and messages into a database in real time
• Communicate with empathy, respect, and patience to ensure a positive member experience
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Inquire about and recommend preventative healthcare services to members
• Manage access to sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Complete new hire training and required compliance testing
• Perform other duties as assigned

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations
• Record call details, dispatches, and messages into a database in real time while maintaining focus and accuracy
• Communicate with empathy, respect, and patience to ensure a positive experience for members
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Proactively inquire about and recommend preventative healthcare services to members
• Manage access to highly sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Successfully complete new hire training and pass required compliance testing
• Perform other duties as assigned