Care Center Representative – 2ND SHIFT

Modivcare

. Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses .

Posted 9/18/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage high-pressure situations while maintaining confidentiality. Proficient in navigating multiple systems and performing data entry with accuracy and efficiency.

Highest-signal resume keywords

Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Manage High-Volume Calls

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCall DispatchingAlarm TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointCustomer Relationship Management (CRM)Typing ProficiencyHigh-Volume Call Management

Soft Skills

EmpathyInterpersonal SkillsSelf-MotivatedCalm Under PressureCompassionate Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Emergency ResponseHealthcare ServicesContact CenterConfidentialityPreventative Healthcare

About the role

Key responsibilities & impact

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses
Provide compassionate customer support using scripted and non-scripted responses
Monitor a high volume of medical alerts and alarms
Record call details, dispatches, and messages in a database in real time
Communicate with empathy, respect, and patience
Verify and update customer information in the system
Troubleshoot alarm systems and report issues for timely maintenance
Inquire about and recommend preventative healthcare services
Manage access to highly sensitive materials and maintain strict confidentiality
Talk and type simultaneously while navigating multiple screens and systems
Complete new hire training and pass required compliance testing
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
0–1 year of customer service experience, preferably in a contact center or healthcare settings
Exceptional customer service and interpersonal skills
Strong oral and written communication abilities
Ability to remain calm and empathetic in high-pressure situations
Self-motivated attitude with ability to work independently and collaboratively
Proficient typing skills (35 WPM)
Familiarity with customer service software and CRM systems (preferred)
Ability to toggle between multiple screens and systems efficiently
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Willingness to work weekends, overtime, and flexible hours as needed
Minimum internet speeds of 50Mbps download and 25Mbps upload required
Ability to sit and work at a computer with headset for periods of time
Ability to lift up to 10 pounds and reach/bend to retrieve items
Ability to speak, hear, and see for the assigned work day
Repetitive keystroke/data entry for the assigned work day
Ability to answer a high volume of calls up to 100+ calls per day
Must live in one of the specified eligible states

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)