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Modivcare

Care Center Representative

Modivcare

. Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage high-pressure situations while maintaining accuracy in data entry and dispatching. Proficient in using customer service software and Microsoft Office tools to enhance operational efficiency.

Highest-signal resume keywords
Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Remain Calm In High-Pressure Situations

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCall DispatchingAlarm System TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTyping SkillsDatabase ManagementCustomer Information Verification
Soft Skills
EmpathyInterpersonal SkillsSelf-MotivatedCalm Under PressureCollaborative
Tools & Technologies
Customer Service SoftwareCRM Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency CallsMedical AlertsConfidentialityHealthcare ServicesContact Center

About the role

Key responsibilities & impact
  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
  • Provide compassionate customer support using scripted and non-scripted responses
  • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations
  • Record call details, dispatches, and messages into a database in real time while maintaining focus and accuracy
  • Communicate with empathy, respect, and patience to ensure a positive experience for members
  • Verify and update customer information in the system
  • Troubleshoot alarm systems and report issues for timely maintenance
  • Proactively inquire about and recommend preventative healthcare services to members
  • Manage access to highly sensitive materials and maintain strict confidentiality
  • Talk and type simultaneously while navigating multiple screens and systems
  • Successfully complete new hire training and pass required compliance testing
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School Diploma or GED required
  • 0–1 year of customer service experience, preferably in a contact center or healthcare settings
  • Exceptional customer service and interpersonal skills
  • Strong oral and written communication abilities
  • Ability to remain calm and empathetic in high-pressure situations
  • Self-motivated attitude with ability to work independently and collaboratively
  • Proficient typing skills (35 WPM)
  • Familiarity with customer service software and CRM systems (preferred)
  • Ability to toggle between multiple screens and systems efficiently
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Willingness to work weekends, overtime, and flexible hours as needed
  • Minimum internet speeds of 50Mbps download and 25Mbps upload required
  • Ability to sit and work at a computer with headset for periods of time
  • Ability to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
  • Ability to speak, hear, and see for the assigned work day
  • Repetitive keystroke/data entry for the assigned work day
  • Ability to answer a high volume of calls up to 100+ calls per day
  • Must live in one of the listed eligible states

Benefits

Comp & perks
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
  • Fully remote role