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Modivcare

Care Center Representative

Modivcare

. Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-pressure situations while maintaining empathy and respect. Proficient in managing multiple systems and screens, with a focus on accurate data entry and communication.

Highest-signal resume keywords
Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Answer High Volume Of Calls

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCall DispatchingAlarm System TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointCustomer Relationship Management (CRM)Real-Time Record KeepingPreventative Healthcare Recommendations
Soft Skills
EmpathyInterpersonal SkillsSelf-Motivated AttitudeCalmness Under PressureCollaboration
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency CallsNon-Emergency CallsHealthcare SettingsContact CenterConfidentialityCompliance TestingCustomer SupportMedical AlertsMember ExperienceFlexible Hours

About the role

Key responsibilities & impact
  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
  • Provide compassionate customer support using scripted and non-scripted responses
  • Monitor a high volume of medical alerts and alarms
  • Record call details, dispatches, and messages into a database in real time
  • Communicate with empathy, respect, and patience to ensure a positive member experience
  • Verify and update customer information in the system
  • Troubleshoot alarm systems and report issues for timely maintenance
  • Inquire about and recommend preventative healthcare services to members
  • Manage access to highly sensitive materials and maintain strict confidentiality
  • Talk and type simultaneously while navigating multiple screens and systems
  • Complete new hire training and required compliance testing
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School Diploma or GED required
  • 0–1 year of customer service experience, preferably in a contact center or healthcare settings
  • Exceptional customer service and interpersonal skills
  • Strong oral and written communication abilities
  • Ability to remain calm and empathetic in high-pressure situations
  • Self-motivated attitude with the ability to work independently and collaboratively
  • Proficient typing skills (35 WPM)
  • Familiarity with customer service software and CRM systems (preferred)
  • Ability to toggle between multiple screens and systems efficiently
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Willingness to work weekends, overtime, and flexible hours as needed
  • Minimum internet speeds of 50Mbps download and 25Mbps upload required
  • Able to sit at and work on a computer with headset for periods of time
  • Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
  • Ability to speak, hear and see for the assigned work day
  • Repetitive key stroke/data entry for the assigned work day
  • Minimal ambulating
  • Ability to answer a high volume of calls up to 100+ calls per day
  • Must live in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming
  • Successfully complete new hire training and pass all required compliance testing

Benefits

Comp & perks
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
  • Fully Remote Role