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Modivcare

Care Center Representative

Modivcare

. Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication abilities, and proficiency in managing high call volumes while maintaining confidentiality and empathy. Familiarity with customer service software and the ability to navigate multiple systems efficiently are essential.

Highest-signal resume keywords
Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Remain Calm In High-Pressure Situations

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call DispatchingData EntryAlarm System TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTyping SkillsDatabase ManagementCustomer Information Verification
Soft Skills
EmpathyInterpersonal SkillsSelf-Motivated AttitudeCalmness Under PressureCollaboration
Tools & Technologies
CRM SystemsCustomer Service Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency CallsNon-Emergency CallsHealthcare ServicesConfidentialityMedical AlertsCustomer Support

About the role

Key responsibilities & impact
  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
  • Provide compassionate customer support using scripted and non-scripted responses
  • Monitor a high volume of medical alerts and alarms
  • Record call details, dispatches, and messages into a database in real time
  • Communicate with empathy, respect, and patience to ensure a positive member experience
  • Verify and update customer information in the system
  • Troubleshoot alarm systems and report issues for timely maintenance
  • Inquire about and recommend preventative healthcare services to members
  • Manage access to highly sensitive materials and maintain strict confidentiality
  • Talk and type simultaneously while navigating multiple screens and systems
  • Complete new hire training and pass required compliance testing
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School Diploma or GED required
  • 0–1 year of customer service experience, preferably in a contact center or healthcare settings
  • Exceptional customer service and interpersonal skills
  • Strong oral and written communication abilities
  • Ability to remain calm and empathetic in high-pressure situations
  • Self-motivated attitude with the ability to work independently and collaboratively
  • Proficient typing skills (35 WPM)
  • Familiarity with customer service software and CRM systems (preferred)
  • Ability to toggle between multiple screens and systems efficiently
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Willingness to work weekends, overtime, and flexible hours as needed
  • Minimum internet speeds of 50Mbps download and 25Mbps upload required
  • Able to sit at and work on a computer with headset for periods of time
  • Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
  • Ability to speak, hear and see for the assigned work day
  • Repetitive keystroke/data entry for the assigned work day
  • Minimal ambulating
  • Ability to answer a high volume of calls up to 100+ calls per day
  • Must live in one of the eligible states listed in the posting

Benefits

Comp & perks
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)