Customer Service Representative

Modivcare

. Serve as the first point of contact for members .

Posted 10/30/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage high call volumes while accurately documenting customer interactions. Proficient in data entry and capable of working independently in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsHigh Call Volume ManagementExcellent Interpersonal SkillsAbility To Learn New Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping Speed Of At Least 35 Words Per MinuteScheduling ReservationsDocumenting Customer InformationResolving Customer Complaints

Soft Skills

Polite DemeanorProfessional CommunicationTeam CollaborationProblem-Solving SkillsAbility To Work Independently

Tools & Technologies

High-Speed InternetTelephoneHeadsetComputer

Certifications & Qualifications

High School Diploma Preferred

Industry Keywords

Contact CenterCustomer ServiceTransportation Services24/7 SupportRemote Work

About the role

Key responsibilities & impact

Serve as the first point of contact for members
Resolve customer questions and concerns accurately and promptly
Coordinate transportation services
Assist customers with transportation questions and concerns
Schedule, modify, and cancel reservations
Obtain and document details of customer complaints and concerns
Accurately document relevant customer information
Attend required meetings and follow company policies and procedures
Maintain acceptable attendance and punctuality standards
Ensure accurate trip data entry and documentation
Maintain a polite, professional, and courteous demeanor
Refer unresolved customer grievances to appropriate departments
Support a positive and collaborative working environment
Support a 24/7/365 contact center, including required nights, weekends, and holiday coverage
Participate in additional projects or duties as assigned

Requirements

What you’ll need

Must live in Virginia
High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
Ability to directly hardwire to modem
Dedicated work area separated from other living spaces to ensure privacy of sensitive information
Ability to attend 100% of training and be on camera for the first 30 days of employment
High School Diploma preferred
0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
Ability to quickly learn new technology and processes
Understand and follow complex instructions
Ability to accurately type at least 35 words per minute
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)