Customer Service Representative

Modivcare

. Serve as the first point of contact for members .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage high call volumes in a 24/7 contact center environment. Proficient in data entry and documentation while maintaining a professional demeanor and adhering to company policies.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsHigh Call Volume ManagementInterpersonal SkillsAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping Speed of 35 Words Per MinuteUnderstanding Complex InstructionsTechnology Learning Ability

Soft Skills

Excellent Customer ServiceInterpersonal SkillsProfessional DemeanorTeam Collaboration

Tools & Technologies

High-Speed InternetModem Connection

Certifications & Qualifications

High School Diploma Preferred

Industry Keywords

Contact CenterCustomer Service24/7 AvailabilityReservation ManagementCustomer Complaints Handling

About the role

Key responsibilities & impact

Serve as the first point of contact for members
Assist customers with transportation questions and concerns
Schedule, modify, and cancel reservations
Obtain and document customer complaints and concerns
Accurately document all relevant customer information
Attend required meetings and follow company policies and procedures
Maintain acceptable attendance and punctuality
Ensure accurate trip data entry and documentation
Maintain a polite, professional, and courteous demeanor
Produce high-quality work
Refer unresolved customer grievances to appropriate departments for investigation and resolution
Promote a positive and collaborative working environment
Support a 24/7/365 contact center environment
Participate in additional projects or duties as assigned

Requirements

What you’ll need

Must live in West Virginia
High-speed internet of at least 25 Mbps download and 5 Mbps upload, with proof of speed test required
Ability to directly hardwire to modem
Dedicated work area separated from other living spaces to ensure privacy of sensitive information
Ability to attend 100% of training and be on camera for the first 30 days of employment
High School Diploma preferred
0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Excellent customer service and interpersonal skills
Ability to work independently and as part of a team
Ability to quickly learn new technology and processes
Ability to understand and follow complex instructions
Ability to accurately type at least 35 words per minute
Ability to meet physical demands including extended sitting, frequent telephone/headset/computer use, data entry, occasional standing/walking, and lifting up to 10 lbs.
Availability for a 24/7/365 contact center environment, including nights, weekends, holidays, and required holiday coverage

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)