Device Support Specialist

Modivcare

. Resolve technical issues and deliver support to clients and customers.

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate technical information clearly to non-technical individuals. Proficient in troubleshooting basic technical issues and maintaining accurate documentation while adhering to service level agreements.

Highest-signal resume keywords

Customer Service PrinciplesTechnical TroubleshootingEffective CommunicationAttention to DetailActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Technology ConceptsDocumentation SkillsProblem-SolvingTime ManagementData Entry

Soft Skills

PatienceEmpathyCollaborationPositive AttitudeClear Articulation

Certifications & Qualifications

High School Diploma

Industry Keywords

Help Desk SupportService Level AgreementsPhone Queue MetricsTechnical IssuesClient Education

About the role

Key responsibilities & impact

Resolve technical issues and deliver support to clients and customers.
Manage inbound and outbound phone calls, emails, help desk tickets, reports, and device maintenance signals.
Provide exceptional customer service and answer technology-related questions.
Record details of calls, dispatches, and messages accurately.
Collaborate with experienced team members to research, investigate, and respond to technical issues and complaints.
Address basic technology queries and refer calls and issues to relevant departments or service representatives.
Assist clients and customers with technology understanding and guided troubleshooting.
Distribute service requests and resolve straightforward technical issues under guidance.
Learn and adhere to phone queue metrics, service level agreements, quality scores, and schedule adherence.
Follow established company and departmental processes and procedures.
Educate clients on technology functionality and capabilities with assistance from experienced team members.
Participate in other projects or duties as assigned.

Requirements

What you’ll need

High School Diploma required.
Ability to communicate clearly and effectively, both verbally and in writing.
Active listening skills to understand customer inquiries and concerns.
Clear articulation of technical information to non-technical individuals.
Understanding of basic customer service principles.
Patience and empathy in addressing customer queries and concerns.
Ability to maintain a positive and supportive attitude.
Basic skills in recording and documenting details of calls, messages, and dispatches.
Attention to detail to ensure accurate and comprehensive documentation.
Familiarity with basic technology concepts and devices.
Ability to troubleshoot and resolve simple technical problems with guidance.
Ability to work collaboratively with team members.
Willingness to seek guidance and learn from more experienced colleagues.
Basic problem-solving skills to address straightforward technical issues.
Ability to research, investigate, and respond to inquiries in a timely manner.
Basic time management skills to handle call volume, adhere to schedules, and meet service level agreements.
Ability to handle evolving responsibilities and tasks as skills develop.
Ability to perform the stated physical demands, including extended sitting, frequent telephone/headset/computer use, data entry, occasional standing and walking, and lifting up to 10 lbs.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)