Director, Provado Operations

Modivcare

. Own daily execution and operational health of the Provado network, including fulfillment KPIs, service reliability, and trip volume targets .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $111,000 - $149,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, including performance improvement, compliance adherence, and vendor negotiations within the Transportation and Logistics sectors. Proven ability to lead cross-functional teams and drive data-driven decision-making to enhance service reliability and member experience.

Highest-signal resume keywords

Operational ManagementPerformance ImprovementVendor NegotiationsP&L ManagementCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation ManagementLogistics OperationsForecastingContract ComplianceData AnalysisKPI TrackingStandard Operating Procedures DevelopmentRegulatory ComplianceCost Reduction StrategiesMarket Launch Implementation

Soft Skills

Exceptional CommunicationRelationship-BuildingMentorshipTeam LeadershipContinuous Improvement Mindset

Certifications & Qualifications

Bachelor's DegreeMaster's Degree Preferred

Industry Keywords

NEMTHealthcareTransportationLogisticsOperational HealthService ReliabilityVendor PartnersCompliance StandardsPerformance MetricsMatrixed Environment

About the role

Key responsibilities & impact

Own daily execution and operational health of the Provado network, including fulfillment KPIs, service reliability, and trip volume targets
Lead performance improvement initiatives that reduce cost per trip while improving member experience and on-time performance
Collaborate with Local Operations to optimize scheduling, dispatch, and regional utilization of Provado assets
Develop standardized operating procedures for Provado market launches, implementations, and expansions
Serve as primary liaison between Modivcare and Provado vendor partners, ensuring adherence to SLAs, compliance standards, and performance metrics
Partner with Legal, Compliance, and Procurement on contracting, renewals, and vendor negotiations
Coordinate with Product and Tech on Provado integration and the multimodal technology roadmap
Work with Finance and Analytics to track cost drivers, efficiency trends, and forecast capacity needs
Collaborate with Product and Member Care to enhance digital visibility, performance reporting, and feedback loops
Support client and market-level presentations as an operational subject matter expert
Lead a small team of operational managers or analysts
Create a culture of accountability, continuous improvement, and data-driven decision-making
Provide mentorship and development opportunities for team members and future operational leaders
Maintain awareness of the NEMT vendor landscape and logistics operations best practices
Represent Modivcare at relevant conferences, councils, or industry events
Oversee licensure, insurance, and compliance functions
Ensure operational frameworks meet or exceed regulatory requirements while maintaining scalable, efficient processes

Requirements

What you’ll need

Bachelor's Degree required; Master's Degree preferred
Ten (10) plus years experience in Transportation, Logistics, or Operations Leadership
Five (5) plus years leadership responsibility
Experience with P&L management, forecasting, and contract compliance
Advanced Healthcare and Transportation industry experience a plus
Or equivalent combination of education and/or experience
Demonstrated ability to lead cross-functional teams in a matrixed environment
Exceptional communication and relationship-building skills

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Bonus eligibility based on individual and company performance