Retention and Recovery Specialist

Modivcare

. Interact with clients and client representatives via phone, email, and/or mail to secure the return of company rental equipment .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage customer inquiries effectively while maintaining detailed documentation. Proficient in problem-solving and implementing solutions to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Excellent Oral And Written Communication SkillsProficient In Word, Excel, Outlook, And PowerPointCustomer Inquiry ManagementProblem-Solving And Issue ResolutionSelf-Motivation And Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivationAbility To Work IndependentlyAbility To Manage Multiple Tasks

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Customer ServiceClient InteractionDocumentation ManagementProcess ImprovementEquipment Return

About the role

Key responsibilities & impact

Interact with clients and client representatives via phone, email, and/or mail to secure the return of company rental equipment
Receive, investigate, and respond to customer inquiries regarding shipments, products, and complaints
Interact with external and internal customers professionally, helpfully, and courteously
Manage incoming phone calls and assist with inquiries
Resolve problems by clarifying issues, researching answers, and exploring alternative solutions
Implement solutions or escalate unresolved issues
Answer client questions using scripted and non-scripted responses
Record details of calls and messages
Maintain access to and security of highly sensitive materials
Refer client complaints to appropriate parties
Maintain protocol information from reference materials, memos, and training sessions
Place outbound calls to discuss returning company equipment
Recognize, document, and alert the manager of trends in calls and communications
Maintain detailed documentation files and update customer files
Attempt to convert clients who lose coverage through government agencies/third parties to private-pay clients and persuade clients to reconsider cancellation
Identify root causes and recommend process improvements
Maintain project productivity and quality goals
Participate in other projects or duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Zero (0) plus years of experience
Or equivalent combination of education and/or experience
Self-motivation and the ability to work independently and with teams
Proficient in the use of Word, Excel, Outlook, and PowerPoint
Excellent oral and written communication skills
Proficient in managing multiple tasks at the same time
Ability to work flexible hours and overtime when needed
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)