Senior AWS Connect Engineer

Modivcare

. Own the technical health, maintenance, and continued enhancement of Modivcare's Intelligent Virtual Assistant and supporting contact-center capabilities .

Posted 9/15/2026full-timeRemote • Colorado • United StatesSenior💰 $92,500 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Amazon Connect solutions, including contact flow design and integration with AWS services. Proficient in troubleshooting, change management, and implementing security controls in cloud environments.

Highest-signal resume keywords

Amazon Connect SolutionsAWS Lambda IntegrationServerless Development (Node/Javascript)Conversational AI Technologies (Amazon Lex)Change Management and Release Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Amazon Connect Contact FlowsAWS LambdaREST APIsInfrastructure as CodeCI/CD PracticesError HandlingData MappingSecure API PracticesLogging and MonitoringIntent Design

Soft Skills

Technical CommunicationCross-Functional CollaborationProblem SolvingRoot-Cause AnalysisChange Management

Tools & Technologies

AWS IAMCloudWatchAPI GatewayDynamoDBS3CloudTrailEventBridgeSNSSQSSecrets Manager

Industry Keywords

Contact Center EngineeringCloud EngineeringConversational AICustomer ExperienceTelephony Configuration

Tech Stack

Tools & technologies

AWSCloudDynamoDBJavaScriptNode.js

About the role

Key responsibilities & impact

Own the technical health, maintenance, and continued enhancement of Modivcare's Intelligent Virtual Assistant and supporting contact-center capabilities
Design, build, test, and maintain Amazon Connect contact flows, routing logic, prompts, queues, hours of operation, security profiles, and related configuration
Develop and support integrations between Amazon Connect, the IVA/conversational layer, and enterprise systems using AWS Lambda, APIs, event-driven patterns, and secure data exchange
Partner with product, operations, contact-center, and business teams to translate service needs and customer pain points into technical requirements and incremental releases
Troubleshoot production issues across flows, bot behavior, Lambda functions, APIs, data dependencies, and telephony/customer-experience components
Lead root-cause analysis and durable remediation
Implement change management, versioning, peer review, testing, release readiness, rollback, and production support practices
Improve observability through logging, dashboards, alerts, traceability, and service-level measures
Apply security and privacy controls including least-privilege access, secrets management, encryption, auditability, and secure API practices
Create and maintain technical documentation, runbooks, architecture diagrams, and operational knowledge
Assess new Amazon Connect and AWS capabilities and recommend adoption where they provide operational, customer, or maintainability benefits

Requirements

What you’ll need

7+ years of software, cloud, contact-center, or platform engineering experience
2+ years delivering and supporting Amazon Connect solutions in a production environment
Hands-on experience building and maintaining Amazon Connect contact flows and integrating Connect with AWS Lambda and external systems
Strong experience with one or more programming languages used for serverless development, such as Node/Javascript
Working knowledge of AWS IAM, CloudWatch, logging/monitoring, API integration, networking fundamentals, and secure cloud engineering practices
Experience with conversational AI/IVA technologies, including Amazon Lex or a comparable platform
Understanding of intent design, context/session management, error recovery, and live-agent escalation
Experience supporting customer-facing or business-critical systems, including incident response, troubleshooting, root-cause analysis, and change/release management
Ability to explain technical tradeoffs clearly to technical and nontechnical partners and work across product, operations, security, and vendor teams
Experience with Amazon Connect contact flows, queues, routing profiles, prompts, telephony configuration, agent experience, contact attributes, reporting/metrics, and security configuration
Experience with AWS serverless and integration services including Lambda, API Gateway, IAM, CloudWatch, CloudTrail, S3, DynamoDB, EventBridge/SNS/SQS, and Secrets Manager
Experience with infrastructure/configuration as code, source control, automated tests, CI/CD, environment promotion, and deployment controls
Experience with REST APIs, authentication/authorization patterns, error handling, resiliency, data mapping, and safe handling of personally identifiable or protected information

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Bonus eligibility based on individual and company performance